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Want to swap devices, read the instructions posted, having problems

GKGK FreedomPop Newbie Posts: 11
Hi, one of my freedompop devices died, and I'd like to BYOD a different device. I've already purchased the device, and have tried to begin the process by activating the new device using a different email. This has been unsuccessful.

1.) New device: LG GPad F2 8.0 (Sprint device, clear esn verified with Sprint)
2.) I tried to activate the GPad online with a new email on freedompop.com
3.) The freedompop activation page asks me to call the activation phone number to activate. The error message online is "We're experiencing an issue with your provided device ID. To complete your activation, please call 800-671-5017."
4.) Agent on the phone verifies that the device is eligible to be activated, but is having technical problems and promises to call back within 1-3 business days
5.) No agent has called back in the 3 times I've called to activate over the past 2 weeks

Please help!

Answers

  • DiegoGDiegoG Posts: 436 admin
    GK said:

    Hi, one of my freedompop devices died, and I'd like to BYOD a different device. I've already purchased the device, and have tried to begin the process by activating the new device using a different email. This has been unsuccessful.

    1.) New device: LG GPad F2 8.0 (Sprint device, clear esn verified with Sprint)
    2.) I tried to activate the GPad online with a new email on freedompop.com
    3.) The freedompop activation page asks me to call the activation phone number to activate. The error message online is "We're experiencing an issue with your provided device ID. To complete your activation, please call 800-671-5017."
    4.) Agent on the phone verifies that the device is eligible to be activated, but is having technical problems and promises to call back within 1-3 business days
    5.) No agent has called back in the 3 times I've called to activate over the past 2 weeks

    Please help!

    Hello,

    Currently, our BYOD program is only supported for smartphones, not for tablets. In this situation, you will need to get a Sprint locked phone to get it activated through that funnel.
  • GKGK FreedomPop Newbie Posts: 11
    Also, https://support.freedompop.com/app/featured/answer/id/2914 also states that tablets are eligble for BYOD.

    Can you please confirm?

    Thanks
  • DiegoGDiegoG Posts: 436 admin
    GK said:

    Also, https://support.freedompop.com/app/featured/answer/id/2914 also states that tablets are eligble for BYOD.

    Can you please confirm?

    Thanks

    Thank you for the information. We have reviewed the information for the BYOD program and some tablet models are accepted, so please accept our apologies. To further investigate the error message, please provide the MEID/IMEI from your device.
  • GKGK FreedomPop Newbie Posts: 11
    DiegoG,

    Thanks for looking further into the issue. Can you please send me a private message so that I may send you the IMEI and ICCID numbers for my device in a private manner? I would prefer to reduce the risk of device spoofing.

    Thanks!
  • DiegoGDiegoG Posts: 436 admin
    GK said:

    DiegoG,

    Thanks for looking further into the issue. Can you please send me a private message so that I may send you the IMEI and ICCID numbers for my device in a private manner? I would prefer to reduce the risk of device spoofing.

    Thanks!

    Sure. Please check your inbox.
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