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Bought prepaid plan - but maybe I need to do a BYOD?

JacobsJacobs Posts: 15FreedomPop Newbie
Hi.

I bought a 3 month prepaid plan for FreedomPop at my local Target store, but the sim card does not work in my Sprint LG G5 (model 992). I have ported my old number to FreedomPop, and my account with FP is active. However, I cant receive calls, send or receive messages and I cant access the internet with my phone.

I tried to do the BYOD activation, but it fails and told me to call FreedomPop. This led to 1 hour skyping with different FP people, and I was told that the issue was that my old number had not been added to t he account. The agent then emailed me and claimed that everything was fixed. It was not. I replied to the email, and the agent claimed that I cannot use a Sprint device with FP and closed the ticket.

Help!

Answers

  • kerstuffkerstuff Posts: 664FreedomPop Newbie ✭✭✭
    Sprint phones are different. They only work on Sprint sims.
  • JacobsJacobs Posts: 15FreedomPop Newbie
    I have a Sprint sim and I told the agent this in my reply. I also gave my MEID and IMEI as well as the ICCD for the Sprint sim.
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  • JacobsJacobs Posts: 15FreedomPop Newbie
    I have:
    Sprint locked phone (LG G5)
    Valid card (and paypal)
    Activation fee.

    However, BYOD FAILED, which is why I have spoken to FreedomPop agents and why I am posting here.

  • JacobsJacobs Posts: 15FreedomPop Newbie
    María_M said:

    Jacobs said:

    Hi.

    I bought a 3 month prepaid plan for FreedomPop at my local Target store, but the sim card does not work in my Sprint LG G5 (model 992). I have ported my old number to FreedomPop, and my account with FP is active. However, I cant receive calls, send or receive messages and I cant access the internet with my phone.

    I tried to do the BYOD activation, but it fails and told me to call FreedomPop. This led to 1 hour skyping with different FP people, and I was told that the issue was that my old number had not been added to t he account. The agent then emailed me and claimed that everything was fixed. It was not. I replied to the email, and the agent claimed that I cannot use a Sprint device with FP and closed the ticket.

    Help!

    Hello Jacobs! Thank you for reaching out FreedomPop. Our GSM 4G LTE SIM cards work on any unlocked device that supports Android 4.1+ or iOS 8.2+. If you are unsure if yours is unlocked, we recommend contacting the company it was bought from.

    If you would like to bring your device over to FreedomPop, our Bring Your Own Device (BYOD) Program is designed to provide our customers with an alternative option to taking advantage of our service. We allow the activation of new or pre-owned Sprint smartphones and tablets.

    To get started, simply enter your ESN or MEID on our BYOD Activation Page (www.freedompop.com/byod) to find out if your phone is eligible for activation. Please be advised of the following requirements before you begin the process:
    - Sprint locked Android or iOS smartphone.
    - A valid, bank-issued credit or debit card.
    - $19.99 for the BYOD activation fee.

    We can confirm that your phone number was successfully ported into this account, however, you will only be able to get service when using an unlocked GSM device running Android 4.1+ or iOS 8.2+.
    I tried BYOD with my Sprint sim card, but the activation failed. I then called the number give on the web page, which led to the hour plus on the phone and still no ability to receive calls/messages/internet. Is my MEID registered on my page? How can I check? Sprint claims that I am now on FP.
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  • JacobsJacobs Posts: 15FreedomPop Newbie
    Why did BYOD fail with my Sprint LG G5?
  • [Deleted User][Deleted User] Posts: 3,553
    edited September 2018 #9
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  • JacobsJacobs Posts: 15FreedomPop Newbie
    Trying something new:

    I am giving up on getting my G5 to work, and I am bringing my old Nexus 5X (ATT) back to life.

    Can you help me get my Nexus 5X to use my FreedomPop prepaid GSM SIM Kit?

    Nexus 5x:
    IMEI:
    353626077752884

    SIM ICCD:
    89011704278177916733
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  • JacobsJacobs Posts: 15FreedomPop Newbie

    Jacobs said:

    Trying something new:

    I am giving up on getting my G5 to work, and I am bringing my old Nexus 5X (ATT) back to life.

    Can you help me get my Nexus 5X to use my FreedomPop prepaid GSM SIM Kit?

    Nexus 5x:
    IMEI:
    353626077752884

    SIM ICCD:
    89011704278177916733

    Hi! can you please confirm if the Nexus 5X is a GSM unlocked or a CDMA version to be able to determine the correct way to activate it?

    GSM unlocked Nexus 5X, previously used with an AT&T SIM (as well as with Talkmore SIM in Norway).
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  • JacobsJacobs Posts: 15FreedomPop Newbie
    Hi AlejandraG.

    You were right about the APN, I had a spelling mistake. My Nexus 5X is now mostly fuctional - I can make and receive calls as well as receive messages. However I cannot send messages. Any thoughts on what might be wrong
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