**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Prepaid plan + Huawei Y6 - SMS works; Phone does not

vursuvursu FreedomPop Newbie Posts: 2
Purchased a 20$ prepaid FreedomPop SIM (3Mo - 1Gb/Mo) and tried to use it on a Huawei Y6. SMS works perfect. Cannot make or receive calls. (When calling from another phone it rings few times and goes to voicemail.)
Tried the Huawei with an ATT sim card (TracFone) and it works perfect.
Tried the FP SIM card on a Moto G4 and works perfect (followed the instructions and worked right away).
I went to Settings \..\Default apps and:
- "Messaging" has 2 apps to select: Android messaging and FP messaging. (FP is selected)
- "Call" has ONLY one: Android Dialer. NO FP app here!
Checked Permissions, gave full access to FP app for everything (including SIP accounts), did a factory reset on the phone. Nothing changed.
Clearly, Android doesn't allow FP app for calls because it's not registered for calls (only for Messaging). Doesn't seem to be a SIM card problem. More like the FP app.
Is it a way to fix this manually?
Phone: Huawei Y6; model ATU-L21; IMEI 867267030311465; Android 8.0)
Thank you!

Answers

  • María_MMaría_M FP Flyer Posts: 2,837 admin
    vursu said:

    Purchased a 20$ prepaid FreedomPop SIM (3Mo - 1Gb/Mo) and tried to use it on a Huawei Y6. SMS works perfect. Cannot make or receive calls. (When calling from another phone it rings few times and goes to voicemail.)
    Tried the Huawei with an ATT sim card (TracFone) and it works perfect.
    Tried the FP SIM card on a Moto G4 and works perfect (followed the instructions and worked right away).
    I went to Settings \..\Default apps and:
    - "Messaging" has 2 apps to select: Android messaging and FP messaging. (FP is selected)
    - "Call" has ONLY one: Android Dialer. NO FP app here!
    Checked Permissions, gave full access to FP app for everything (including SIP accounts), did a factory reset on the phone. Nothing changed.
    Clearly, Android doesn't allow FP app for calls because it's not registered for calls (only for Messaging). Doesn't seem to be a SIM card problem. More like the FP app.
    Is it a way to fix this manually?
    Phone: Huawei Y6; model ATU-L21; IMEI 867267030311465; Android 8.0)
    Thank you!

    Hello vursu! Thank you for reaching out FreedomPop.Our LTE SIM cards work on any unlocked device that supports Android 4.1+ or iOS 8.2+. If you are unsure if yours is unlocked, we recommend contacting the company it was bought from.

    Upon account review, we were able to confirm that your account is in a good standing to provide you with the service. However, we have refreshed your service's entitlements in our end and in order to have this problem fixed, please try the following steps:

    -Download or update to the latest version of the FreedomPop Text and Messaging app, available a the Play Store for Android. Android link:
    https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    -Set APN

    Tap on Settings
    Tap on Tethering & Networks
    Tap on Mobile Networks
    Make sure Mobile Data is checked
    Make sure Data Roaming is checked
    Tap on Access Point Names
    Tap the three dots in the top right corner, to open APN settings
    Tap the " New APN" button to add a custom APN
    Under the APN field, type in " fp.com.attz" .
    Under the name field, enter "FreedomPop". Leave the other sections blank.
    Go back to the previous menu, and you should see the new APN setting available.
    Select it.
    Reboot your phone

    -Enable Roaming
    Settings >> Cellular >> Data Roaming
    Enable 'Data Roaming'

    -Sync Account Data
    Go to Menu on the app and scroll down until you find the option that reads "Sync Account"


  • DiegoGDiegoG Posts: 436 admin
    vursu said:

    Purchased a 20$ prepaid FreedomPop SIM (3Mo - 1Gb/Mo) and tried to use it on a Huawei Y6. SMS works perfect. Cannot make or receive calls. (When calling from another phone it rings few times and goes to voicemail.)
    Tried the Huawei with an ATT sim card (TracFone) and it works perfect.
    Tried the FP SIM card on a Moto G4 and works perfect (followed the instructions and worked right away).
    I went to Settings \..\Default apps and:
    - "Messaging" has 2 apps to select: Android messaging and FP messaging. (FP is selected)
    - "Call" has ONLY one: Android Dialer. NO FP app here!
    Checked Permissions, gave full access to FP app for everything (including SIP accounts), did a factory reset on the phone. Nothing changed.
    Clearly, Android doesn't allow FP app for calls because it's not registered for calls (only for Messaging). Doesn't seem to be a SIM card problem. More like the FP app.
    Is it a way to fix this manually?
    Phone: Huawei Y6; model ATU-L21; IMEI 867267030311465; Android 8.0)
    Thank you!

    Hello,

    We certainly understand your concern since you are unable to make/receive calls on your phone. For the device to recognize the FreedomPop app, we recommend you to follow these steps, but it will remove your recent call and text history:

    Step 1) Tap on Settings
    Step 2) Tap on Apps, Applications, or Application Manager
    Step 3) Tap on the FreedomPop Messaging Application
    Step 4) Tap on Force Stop
    Step 5) Tap on Storage
    Step 6) Tap on Clear Data
    Step 7) Tap on the FreedomPop Messaging application
    Step 8) Make sure the FreedomPop Messaging application is set as the Default Calling application

    Let me know if you were able to set it.
Sign In or Register to comment.