LTE SIM cards suddenly stopped working

daniel_limdaniel_lim Posts: 2FreedomPop Newbie
I have two LTE SIM cards and they worked fine until about a month ago. They have been used by my kids with free plan but a while ago, phones got aome issues and they couldn't use them. Now they tried to use them but both sim cards are not working. I restored the phones, reset networks and reinstalled LTE APN. They don't pick up data at all. So tehy can't make a call, nor use internet. Is this what happens when the sim is deactivated? Thanks

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