Cancel my orders (113648871 and 113648863) (created by mistake)

s83569s83569 Posts: 4FreedomPop Newbie
Hi. Please cancel my orders 113648871 and 113648863 before shipment, they were created by mistake.

Comments

  • s83569 said:

    Hi. Please cancel my orders 113648871 and 113648863 before shipment, they were created by mistake.

    Hi,

    We have successfully canceled both orders of which you'll receive notifications soon via email. Let us know if you have any other questions and we'll gladly help.
  • s83569s83569 Posts: 4FreedomPop Newbie
    Hi Carlos. Today I've got an email notice that both orders were shipped to me. But you have confirmed they were cancelled. How that could be possible?
  • s83569 said:

    Hi Carlos. Today I've got an email notice that both orders were shipped to me. But you have confirmed they were canceled. How that could be possible?

    Hi,

    I'm sorry for the inconvenience. This happens when an order is canceled too late and the system does not register it on time and send it regardless of the account's status. But don't worry because all you need to do is refuse the package when it arrives at your doorstep or take it back to the carrier and refuse it there. There won't be a charge to return it.
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