Data rollover ($7.99 Freedompop Premium Plus) only rolled over 1GB (i.e., i lost some data)

kelley1kelley1 Posts: 7FreedomPop Newbie
I am currently enrolled in the $7.99 Freedompop Premium Plus (have been enrolled for the past 2 months as well).

This month, only 1GB of the data balance from last month rolled over. However, it is my understanding that up to 20GB of the data can roll over.

Last month, there had been an issue with my losing some of my data (which was kindly rectified by you'll), please see: https://forums.freedompop.com/us/discussion/comment/124554.

Please could you assist me in recovering the data. Thank you.

Answers

  • [Deleted User][Deleted User] Posts: 3,553
    The user and all related content has been deleted.
  • kelley1kelley1 Posts: 7FreedomPop Newbie
    I see, thanks. I had not seen this article before and was under the impression that all the unused balance rolled over.
  • The user and all related content has been deleted.
  • KassiaKassia Posts: 3FreedomPop Newbie
    Hello, I think you can use a third-party tool, there are many of them to choose from, but my experience recommend the Bitwar Data Recovery, it's free to use, I think you can have a try. Hope you can get back you important data soon.
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