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I am trying to port out my number to sprint but they are saying the freedompop # is incorrect

DavidGabayDavidGabay FreedomPop Newbie Posts: 2
Using the correct account number pin and other information I give it to the sprint representative for porting out numbers and he says the response from freedompop is incorrect account number, I know for certain the account number is correct as a freedompop representative email it to me. what do I do is there a way to get a hold of a freedompop representative to help me.

Answers

  • María_MMaría_M FP Flyer Posts: 3,555 admin

    Using the correct account number pin and other information I give it to the sprint representative for porting out numbers and he says the response from freedompop is incorrect account number, I know for certain the account number is correct as a freedompop representative email it to me. what do I do is there a way to get a hold of a freedompop representative to help me.

    Hello DavidGabay! Thank you for reaching out FreedomPop. We are sorry to learn about your problem. Our records show that you are being assisted on this matter by one of our representatives. We would like to avoid providing you with assistance for the same matter over different channels to prevent over verification or to interrupt what another colleague may already be guiding you on.

    We recommend checking your email inbox to continue being assisted. Let us know if we can help with something else, we hope you enjoy the rest of your day!

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