Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

I have a new phone, need it set up to replace the old phone please.

LftdazdLftdazd Posts: 2FreedomPop Newbie
please help me set up my new phone.

Answers

  • CarlosGCarlosG Posts: 2,265 admin
    Lftdazd said:

    please help me set up my new phone.

    Hello,

    Our team will gladly help you with this request. Can you please confirm if this is a new device you purchased from us or from somewhere else? Can you confirm the device's MEID (MAC/DEC) numbers as well? Is the email address in your profile the same as the email address you are wanting to set up your device with?
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