Invalid sim card

BPerryBPerry Posts: 22FreedomPop Newbie
Bought a new sim from FP. Put in Alcatel Conquest with meid #867087021599484.Phone says invalid sim card.

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  • BPerryBPerry Posts: 22FreedomPop Newbie
    It supports GSM and CDMA and is locked to Freedompop.
  • BPerryBPerry Posts: 22FreedomPop Newbie
    Also it is Android 5.0.2
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  • BPerryBPerry Posts: 22FreedomPop Newbie
    It is CDMA. It was a clearance item at Target and said it was locked to the FreedomPop network.
  • CarlosGCarlosG Posts: 2,255 admin
    BPerry said:

    It is CDMA. It was a clearance item at Target and said it was locked to the FreedomPop network.

    Our GSM SIM cards cannot be used with CDMA devices as they are simply not compatible with one another. To get the device to work, you need a GSM Unlocked smartphone with an up-to-date operating system. However, if you would like to get FreedomPop service on your CDMA device, please click here to get all the information available on it.
  • BPerryBPerry Posts: 22FreedomPop Newbie
    Called FP customer support and they got me working. Thank you for all you help so far.

    Now phone can place calls,text and receive texts but will not receive calls. Says number cannot be reached at this time. Have checked all the settings on the phone and they are okay. Does it sometimes take a while to start receiving calls?
  • [Deleted User][Deleted User] Posts: 3,553
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  • BPerryBPerry Posts: 22FreedomPop Newbie
    Did as instructed but when I tried to update screen says "Information -2" and does not update. Deleted and reinstalled FP app but still does the same. Will not update profile or PRL.
  • BPerryBPerry Posts: 22FreedomPop Newbie
    Called support and is fixed. Thanks
  • [Deleted User][Deleted User] Posts: 3,553
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