Acct billing renewed but can't log into network

Anne T. _01Anne T. _01 Posts: 45FreedomPop Newbie
Hello. My acct with email [email protected] just renewed it's billing cycle but am not able to log onto network.

Any chance you folks can reset the account so i am able to use the hotspot?

Thanks for looking into this. :-)

Answers

  • CarlosGCarlosG Posts: 2,255 admin

    Hello. My acct with email [email protected] just renewed it's billing cycle but am not able to log onto network.

    Any chance you folks can reset the account so i am able to use the hotspot?

    Thanks for looking into this. :-)

    Hi,

    After reviewing your account I have been able to successfully reactivate it. Although I must mention that due to the Auto Top-Up feature being turned on, there are no pending charges. Please turn the device off and back on and let me know if it works properly.
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