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Internet Connection Offline

shiuchewanshiuchewan FreedomPop Newbie Posts: 2
I followed all the setup steps but when trying to call or text when not in wifi I get the error message that there's no internet connection

Answers

  • María_MMaría_M FP Flyer Posts: 3,555 admin

    I followed all the setup steps but when trying to call or text when not in wifi I get the error message that there's no internet connection

    Hello shiuchewan! Thank you for reaching out FreedomPop. Can you please confirm the last 4 digits of the phone number associated with the account in question?

  • hcoxhcox FreedomPop Newbie Posts: 1
    I am having the same issue! I bought a Freedompop phone and SIM for my daughter for Christmas last year. The phone broke, then we forgot about the service. I got an email saying that the SIM cards were being discontinued and I needed to order an LTE one. I figured I could use it in my sons iPhone 5c to give him service. I ordered the card and put it in his phone, got the 2 freedompop apps, but now I find it only works on wifi. I tried the APN settings, still shows att in the top corner and will not work on cellular at all. I also get a message when trying to activate the card that "This is a porting only SIM and must be activated through an account. Please login to your preferred account and follow instructions here to activate." I am not trying to port!
  • María_MMaría_M FP Flyer Posts: 3,555 admin
    hcox said:

    I am having the same issue! I bought a Freedompop phone and SIM for my daughter for Christmas last year. The phone broke, then we forgot about the service. I got an email saying that the SIM cards were being discontinued and I needed to order an LTE one. I figured I could use it in my sons iPhone 5c to give him service. I ordered the card and put it in his phone, got the 2 freedompop apps, but now I find it only works on wifi. I tried the APN settings, still shows att in the top corner and will not work on cellular at all. I also get a message when trying to activate the card that "This is a porting only SIM and must be activated through an account. Please login to your preferred account and follow instructions here to activate." I am not trying to port!

    Hello hcox! Thank you for reaching out FreedomPop. Can you please confirm the ICCID number associated with the LTE SIM card you just received so that we can take a closer look at it?
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