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Emergency Calls Only?

bigboiwinbigboiwin FreedomPop Newbie Posts: 2
I recently bought an unlocked phone from amazon (Blu Life One X3) because I broke my Galaxy S6. I took the sim card from the S6 and put it into the X3, but it says emergency calls only. I tried selecting my network operator but it would say "Can't connect to the network right now. Try again later." Once in a while, it would also pop up a message saying "The network did not respond in time. The SIM card has locked. Please power cycle the device and if the problem consists please contact customer service." I'm a newbie at all this stuff so I desperately need help. I've researched for hours looking for a fix, but nothing has worked so far. I don't know if the SIM is locked or what, but I need help ASAP. Please help me. Thank you!

Answers

  • María_MMaría_M FP Flyer Posts: 3,555 admin
    bigboiwin said:

    I recently bought an unlocked phone from amazon (Blu Life One X3) because I broke my Galaxy S6. I took the sim card from the S6 and put it into the X3, but it says emergency calls only. I tried selecting my network operator but it would say "Can't connect to the network right now. Try again later." Once in a while, it would also pop up a message saying "The network did not respond in time. The SIM card has locked. Please power cycle the device and if the problem consists please contact customer service." I'm a newbie at all this stuff so I desperately need help. I've researched for hours looking for a fix, but nothing has worked so far. I don't know if the SIM is locked or what, but I need help ASAP. Please help me. Thank you!

    Hello bigboiwin! Thank you for reaching out FreedomPop. Please keep in mind that our LTE SIM cards will only work in an unlocked GSM device that supports Android 4.1+ or iOS 8.2+. If you are unsure if yours is unlocked, we recommend contacting the company it was bought from.

    Can you please clarify if your broken Galaxy S6 is a CDMA FreedomPop device or another GSM unlocked? If it is CDMA please be aware that the SIM card that came with it will only work in its original device and it is not GSM compatible.

    Please read the following support articles to learn more about this:


    What does GSM Unlocked mean?
    https://support.freedompop.com/app/answers/detail/a_id/3594/kw/phone number

    Does my phone need a SIM card?
    https://support.freedompop.com/app/answers/detail/a_id/3453/kw/NEEDS A SIM CARD

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