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Can't place any phone calls with Freedompop on cellular

shawnphshawnph FreedomPop Newbie Posts: 4
When on cellular, I can text and use internet. But phone calls will not take place. I get a message:
"The number or code you dialed is incorrect.
Please check the number or code and try again.
[Spanish saying the same as above.]
Message 7. Switch 438."

If I am on wifi, phone calls do work.

This is a Galaxy Note 4 I bought directly from Freedompop.

I've cleared the cache in the native phone app, rebooted 10x, uninstalled and re-installed Freedompop messenger a bunch of times. Does anyone have a clue as to what's wrong?

Comments

  • María_MMaría_M FP Flyer Posts: 3,555 admin
    shawnph said:

    When on cellular, I can text and use internet. But phone calls will not take place. I get a message:
    "The number or code you dialed is incorrect.
    Please check the number or code and try again.
    [Spanish saying the same as above.]
    Message 7. Switch 438."

    If I am on wifi, phone calls do work.

    This is a Galaxy Note 4 I bought directly from Freedompop.

    I've cleared the cache in the native phone app, rebooted 10x, uninstalled and re-installed Freedompop messenger a bunch of times. Does anyone have a clue as to what's wrong?

    Hello shawnph! Thank you for reaching out FreedomPop. Upon account review, we were able to confirm that your account is in a good standing to provide you with the service. However, we have refreshed your service's entitlements in our end and in order to have this problem fixed, please try the following steps:

    -Download or update to the latest version of the FreedomPop Text and Messaging app, available a the Play Store for Android .

    You can use this link directly: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Then:
    1. Select the menu button (located to the right of the home button)
    2. Tap Settings
    3. Tap More(upper right)
    4. Then scroll down and tap System Update
    . Select Update Profile and let it run fully (may take up to 90 seconds)
    6. After the network profile is updated, repeat the same steps, but this time select Update PRL instead of update profile

    After performing the PRL update please perform a carrier reset. In some cases, you will be asked for a password, which is your device's Master Subsidy Lock code (MSL): 085837. If your device doesn't prompt you for an MSL code, then it is not needed to complete the reset.

    Here are the steps to reset:

    1. Disable WiFi and enable data if needed.
    2. Go to the dial pad or phone app.
    3. Enter # # 72786 #
    4. If prompted for a password, enter your MSL code. For some phones, you may need to tap the menu icon on the top right-hand corner.
    5. Confirm the reset.
    6. Allow the device to restart and go through the activation process
    Note: Some LTE devices can perform a carrier reset over a WiFi connection. If that doesn't work then follow step one before trying the carrier reset.


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