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Data usage even when on wifi?

Jeffrey BurgerJeffrey Burger Posts: 271FreedomPop Newbie ✭✭✭
Two accounts (not this one) recently began showing several 2 MB chunks of data usage every day, even when on wifi. For example phone that was at home on wifi all day yesterday shows 3 of these, so 6 MB data used. If the phone is on wifi, it should not use any data, correct?

On both accounts FreedomPop also shows around twice the total data usage as the phone shows for the current billing cycle.

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Answers

  • [Deleted User][Deleted User] Posts: 3,553
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  • Jeffrey BurgerJeffrey Burger Posts: 271FreedomPop Newbie ✭✭✭
    Okay, but why is data being used when on wifi?

    And why is FreedomPop's accounting showing about twice the data usage that the phones show?
  • HoweDzzYHoweDzzY Posts: 1FreedomPop Newbie
    Why is this happening while I am on WiFi and Cell Tower Data is OFF:
    Date Time Source Data
    9/30/18 10:38 PM Plan Usage 17.21 KB
    9/30/18 10:36 PM Plan Usage 17.78 KB
    9/30/18 10:32 PM Plan Usage 18.78 KB
    9/30/18 10:29 PM Plan Usage 17.68 KB
    9/30/18 10:27 PM Plan Usage 17.67 KB
    9/30/18 10:26 PM Plan Usage 18.04 KB
    9/30/18 10:23 PM Plan Usage 17.47 KB
    9/30/18 10:20 PM Plan Usage 17.46 KB
    9/30/18 10:14 PM Plan Usage 17.34 KB
    9/30/18 10:12 PM Plan Usage 17.7 KB
    9/30/18 10:09 PM Plan Usage 22.2 KB
    9/30/18 10:03 PM Plan Usage 20.4 KB
    9/30/18 10:02 PM Plan Usage 18.65 KB
    9/30/18 9:56 PM Plan Usage 17.51 KB
    9/30/18 9:54 PM Plan Usage 17.53 KB
    9/30/18 9:51 PM Plan Usage 17.7 KB
    9/30/18 9:50 PM Plan Usage 19 KB
    9/30/18 9:44 PM Plan Usage 17.91 KB
    9/30/18 9:41 PM Plan Usage 17.7 KB
    9/30/18 9:28 PM Plan Usage 17.53 KB
    Date Time Source Data
    9/30/18 9:54 PM Plan Usage 17.53 KB
    9/30/18 9:51 PM Plan Usage 17.7 KB
    9/30/18 9:50 PM Plan Usage 19 KB
    9/30/18 9:44 PM Plan Usage 17.91 KB
    9/30/18 9:41 PM Plan Usage 17.7 KB
    9/30/18 9:28 PM Plan Usage 17.53 KB
    9/30/18 9:26 PM Plan Usage 17.21 KB
    9/30/18 9:13 PM Plan Usage 17.53 KB
    9/30/18 9:08 PM Plan Usage 17.47 KB
    9/30/18 9:04 PM Plan Usage 38.71 KB
    9/30/18 9:03 PM Plan Usage 17.47 KB
    9/30/18 9:02 PM Plan Usage 17.49 KB
    9/30/18 8:56 PM Plan Usage 17.53 KB
    9/30/18 8:55 PM Plan Usage 18.02 KB
    9/30/18 8:50 PM Plan Usage 17.77 KB
    9/30/18 8:49 PM Plan Usage 20.73 KB
    9/30/18 8:48 PM Plan Usage 17.63 KB
    9/30/18 8:44 PM Plan Usage 12.34 KB
    9/30/18 8:44 PM Plan Usage 17.72 KB
    9/30/18 8:35 PM Plan Usage 21.35 KB
    Date Time Source Data
    9/30/18 8:35 PM Plan Usage 17.74 KB
    9/30/18 8:31 PM Plan Usage 472 Bytes
    9/30/18 8:28 PM Plan Usage 17.64 KB
    9/30/18 8:25 PM Plan Usage 18.18 KB
    9/30/18 8:15 PM Plan Usage 17.59 KB
    9/30/18 8:14 PM Plan Usage 12.61 KB
    9/30/18 8:13 PM Plan Usage 12.53 KB
    9/30/18 8:13 PM Plan Usage 17.68 KB
    9/30/18 8:12 PM Plan Usage 17.8 KB
    9/30/18 8:10 PM Plan Usage 9.18 KB
    9/30/18 8:10 PM Plan Usage 17.54 KB
    9/30/18 8:00 PM Plan Usage 17.8 KB
    9/30/18 7:57 PM Plan Usage 20.47 KB
    9/30/18 7:53 PM Plan Usage 17.6 KB
    9/30/18 7:47 PM Plan Usage 17.42 KB
    9/30/18 7:43 PM Plan Usage 20.63 KB
    9/30/18 7:41 PM Plan Usage 20.63 KB
    9/30/18 7:34 PM Plan Usage 19.08 KB
    9/30/18 7:33 PM Plan Usage 17.76 KB
    9/30/18 7:23 PM Plan Usage 17.21 KB
  • [Deleted User][Deleted User] Posts: 3,553
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  • Jeffrey BurgerJeffrey Burger Posts: 271FreedomPop Newbie ✭✭✭
    María_M said:

    Okay, but why is data being used when on wifi?

    And why is FreedomPop's accounting showing about twice the data usage that the phones show?

    Make sure to turn off Mobile data when using wifi since your device will switch automatically to Mobile data whenever wifi-signal gets weaker. Also, make sure that no apps are running in the background and turn off automatic app updates.
    Thanks, I will try turning data off. With the reduction in "friends" data, these small daily increments will otherwise consume more than half of the total available data.

    I had assumed it would only switch if there was no wifi signal at all, not just due to weak signal. That might explain the typical middle of the night usage, when the phone is sitting on my nightstand.

    I have auto updates on, but it is set to do them only over wifi.

    Nearly all apps have background data restricted by having data saver turned on. Most of the data is background data use by some of the few apps for which I allow unrestricted background data use: Google Services, Messaging, and Android OS.

  • Michael YounbeckMichael Younbeck Posts: 16FreedomPop Newbie
    I have been having this same problem starting around the same time. Now the messaging app is burning through my data in 2 weeks even when i'm connected to wifi.
  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • tranhtranh Posts: 1FreedomPop Newbie
    María_M said:

    Okay, but why is data being used when on wifi?

    And why is FreedomPop's accounting showing about twice the data usage that the phones show?

    Make sure to turn off Mobile data when using wifi since your device will switch automatically to Mobile data whenever wifi-signal gets weaker. Also, make sure that no apps are running in the background and turn off automatic app updates.
    Hi admin, i run into the same issue today. I turned off ALL applications using 3G/4G earlier except Messaging tool from FreedomPop.

    Date Time Source Data
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:56 AM Plan Usage 2 MB
    10/23/18 12:55 AM Plan Usage 2 MB
    10/23/18 12:55 AM Plan Usage 2 MB
    10/23/18 12:55 AM Plan Usage 2 MB
    10/23/18 12:55 AM Plan Usage 2 MB
    10/23/18 12:55 AM Plan Usage 2 MB
    10/23/18 12:55 AM Plan Usage 2 MB
    10/23/18 12:55 AM Plan Usage 2 MB
    10/23/18 12:55 AM Plan Usage 2 MB
    10/23/18 12:55 AM Plan Usage 2 MB
    .....
    ..... about 580+ lines (1.17GB data usage) at a similar time

    That is my night time while i did not do any data activity. My sim's ICCID number is 89011704278157026230

    My Bests,
    Hung Tran
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