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Exceptional error when I submit the transfer

xydou0515xydou0515 FreedomPop Newbie Posts: 4
My existing phone number is from h2o wireless. After I filed the account number and pin, then click submit my transfer. I always get Exceptional error unknown error.

Answers

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,806 admin
    xydou0515 said:

    My existing phone number is from h2o wireless. After I filed the account number and pin, then click submit my transfer. I always get Exceptional error unknown error.

    Hi!
    Can you please confirm that you get the same error when you attempt to begin the port in from a private window when using Safari?
  • xydou0515xydou0515 FreedomPop Newbie Posts: 4
    I tried several browsers including Safari. All of them have the problem
  • María_MMaría_M FP Flyer Posts: 3,555 admin
    xydou0515 said:

    I tried several browsers including Safari. All of them have the problem

    We recommend the following steps when performing this request:
    1) Clear cookies and Cache of the web browser.
    2) Use different device (Computer, tablet or phone)
    3) Try to use an incognito tab while navigating in the browser.


  • freedompop_punjabifreedompop_punjabi FreedomPop Newbie Posts: 1
    I tried all these recommendations but its not working. I am trying to transfer from Sprint and i am getting exactly the same error. Please let me know i need to do.
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,806 admin

    I tried all these recommendations but its not working. I am trying to transfer from Sprint and i am getting exactly the same error. Please let me know i need to do.

    Hi! Can you please confirm the current phone number on your FP account to check on the failed port in process?
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