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Exceptional error when I submit the transfer

xydou0515xydou0515 Posts: 4FreedomPop Newbie
My existing phone number is from h2o wireless. After I filed the account number and pin, then click submit my transfer. I always get Exceptional error unknown error.

Answers

  • AlejandraGAlejandraG Posts: 5,698FreedomPop Newbie admin
    xydou0515 said:

    My existing phone number is from h2o wireless. After I filed the account number and pin, then click submit my transfer. I always get Exceptional error unknown error.

    Hi!
    Can you please confirm that you get the same error when you attempt to begin the port in from a private window when using Safari?
  • xydou0515xydou0515 Posts: 4FreedomPop Newbie
    I tried several browsers including Safari. All of them have the problem
  • [Deleted User][Deleted User] Posts: 3,553 admin
    The user and all related content has been deleted.
  • freedompop_punjabifreedompop_punjabi Posts: 1FreedomPop Newbie
    I tried all these recommendations but its not working. I am trying to transfer from Sprint and i am getting exactly the same error. Please let me know i need to do.
  • AlejandraGAlejandraG Posts: 5,698FreedomPop Newbie admin

    I tried all these recommendations but its not working. I am trying to transfer from Sprint and i am getting exactly the same error. Please let me know i need to do.

    Hi! Can you please confirm the current phone number on your FP account to check on the failed port in process?
  • JosegpyJosegpy Posts: 3FreedomPop Newbie
    I am having the same issue as well.
  • AlejandraGAlejandraG Posts: 5,698FreedomPop Newbie admin
    Josegpy said:

    I am having the same issue as well.

    Hi! Can you please confirm the current phone number on your FP account to check on the failed port in process?
  • JosegpyJosegpy Posts: 3FreedomPop Newbie
    edited January 30 #9

    Josegpy said:

    I am having the same issue as well.

    Hi! Can you please confirm the current phone number on your FP account to check on the failed port in process?
    Hello, I managed to get the port process to run. The issue seemed to be that no payment method was set in my account so the transfer fee couldn't go through and held up the process. Thanks anyway.
    Post edited by Josegpy on
  • AlejandraGAlejandraG Posts: 5,698FreedomPop Newbie admin
    Josegpy said:

    Josegpy said:

    I am having the same issue as well.

    Hi! Can you please confirm the current phone number on your FP account to check on the failed port in process?
    Hello, I managed to get the port process to run. The issue seemed to be that no payment method was set in my account so the transfer fee couldn't go through and held up the process. Thanks anyway.
    We are glad to learn that! Please let us know if we can help with anything else.
This discussion has been closed.