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I ordered a ZTE PRESTIGE 2 SMART PH Sep 13 2018 and till now still waiting for it. It so discouragin

MartineuczaMartineucza Posts: 10FreedomPop Newbie
I ordered a ZTE PRESTIGE 2 SMART PH Sep 13 2018 and till now still waiting for it. It so discouraging. I want to cancel it and get my money back. How can i do it?

Answers

  • [Deleted User][Deleted User] Posts: 3,553
    The user and all related content has been deleted.
  • MartineuczaMartineucza Posts: 10FreedomPop Newbie
    Anyways i shipped back the same day i received it saturday 6, 18. Now i am expecting my money back soon!
  • MartineuczaMartineucza Posts: 10FreedomPop Newbie
    Now i want to cancel my account but the system is not allowing me!!!! Here is freedom pop # 7602733938
  • CarlosGCarlosG Posts: 2,122 admin

    Now i want to cancel my account but the system is not allowing me!!!! Here is freedom pop # 7602733938

    Hi Martine,

    When canceling an account, it's necessary for the customers to do so on their end. If you are unable to do so, please send us a screenshot of the error you are getting so that we can do it on our end.
  • MartineuczaMartineucza Posts: 10FreedomPop Newbie
    I keep going to the cancel site and everytime I try to cancel my account nothing happens. I want to cancel my account and receive a refund for the $25.17 charged on 09/27/18 and the$56.00 for the returned ZTE Prestige 2 phone. Martin
  • MartineuczaMartineucza Posts: 10FreedomPop Newbie
    Here is your screen shot:
    Account Overview
    Your Payment Type
    Credit Card
    Martin Azcue
    VISA ..................4836
    Top-Up Credit Balance
    US$0.00
    Subscription Credit
    US$0.00
    Billing Overview
    17 DAYS
    BILLING DAYS LEFT
    Next Payment Amount
    US$25.17
    Next Payment Due Date
    10/27/18
    Recurring Bill Amount
    US$25.17
    History
    BILLING
    TOP-UP CREDIT
    BILLINGTOP-UP CREDIT
    Date
    Time
    Transaction Number
    Description
    Paid
    9/27/18
    6:10 AM
    106757287
    Monthly Charge
    US$25.17
    9/13/18
    4:52 PM
    104934127
    Initial Signup
    US
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