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Messaging app automatically loses synchronization

sofuoglusofuoglu FreedomPop Newbie Posts: 2
Hi,

I installed and used Messaging app just fine. The issue is ever since I installed the app, when my phone goes idle for a while, the app just loses sync. I cannot receive calls or text. But then, I manually open and sync account (or the phone sometimes does this itself) and I start receiving calls again. My wife also has the same plan as me and she also had this problem. But since her phone is less idle, used more, the app does not lose sync.

I am not sure anyone else had this problem since I couldn't find such a topic.

Thanks!

Comments

  • María_MMaría_M FP Flyer Posts: 3,555 admin
    sofuoglu said:

    Hi,

    I installed and used Messaging app just fine. The issue is ever since I installed the app, when my phone goes idle for a while, the app just loses sync. I cannot receive calls or text. But then, I manually open and sync account (or the phone sometimes does this itself) and I start receiving calls again. My wife also has the same plan as me and she also had this problem. But since her phone is less idle, used more, the app does not lose sync.

    I am not sure anyone else had this problem since I couldn't find such a topic.

    Thanks!

    Hello sofuoglu! Thank you for reaching out FreedomPop. Have you uninstalled and download again the FreedomPop Text and Messaging app, available a the Play Store for Android?

    iOS link: https://itunes.apple.com/us/app/freedompop-free-voice-text/id835399970?mt=8
    Android Link: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    Also, can you try logging in using the phone number associated with your account instead of your email address?


  • ShahRukhShahRukh FreedomPop Newbie Posts: 1
    Hi,
    At the time of registration on freedompop i got my number which is +16572867698 after 6 month of using this the App says the number is not sync please sync your number and i did it, unfortunately after sync the freedompop app give me a new number which is +12184130576. i would request to you please change back to my first number (+16572867698) because i am losing my contacts due to this un-understandable number changes.

    i will wait for your earlier response.

    thanks
  • María_MMaría_M FP Flyer Posts: 3,555 admin
    ShahRukh said:

    Hi,
    At the time of registration on freedompop i got my number which is +16572867698 after 6 month of using this the App says the number is not sync please sync your number and i did it, unfortunately after sync the freedompop app give me a new number which is +12184130576. i would request to you please change back to my first number (+16572867698) because i am losing my contacts due to this un-understandable number changes.

    i will wait for your earlier response.

    thanks

    Hello ShahRukh! Thank you for reaching out FreedomPop. Due to a recent policy change, active phone numbers will be disconnected and accounts will go dormant on paid and free accounts that have no outbound calls in last 60 days (2 billing cycles) or accounts that have two failed payments. We are afraid you will not be able to get the same number you used to have but you can choose a new one from the main page, online.

    In this case, as an exception, we were able to reassign phone number 16572867698 to your account. Please make sure to use at least 20 MB and make 5 phone calls within the next 24 hours to avoid permanently losing this phone number.


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