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My service is inactivated. Can you re-activate it?

xuan_cool123xuan_cool123 FreedomPop Newbie Posts: 4 ✭
in Mobile Phone Service #1
I didn't use my phone for some time, and now my account is inactivated. Can you re-activate it? Thanks.

Answers

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,130 admin
    #2
    xuan_cool123 said:

    I didn't use my phone for some time, and now my account is inactivated. Can you re-activate it? Thanks.

    Hi! Let us look into this. Can you please confirm your device's MEID number or ICCID number if it's a sim card?
  • xuan_cool123xuan_cool123 FreedomPop Newbie Posts: 4 ✭
    #3
    The sim is a 3G sim, so it is not supported. When I login to my account, all my account information disappeared, and only an order status was there. What does this mean? You sent a LTE sim to me? Thanks.
  • euseus FreedomPop Newbie Posts: 1 ✭
    #4
    Have a family emergency and ran out of minutes on my UNLIMITED PLAN! Do I have to submit a support ticket to get minutes added? I have six days left on monthly UNLIMITED (what a joke!) plan.
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,130 admin
    #5
    xuan_cool123 said:

    The sim is a 3G sim, so it is not supported. When I login to my account, all my account information disappeared, and only an order status was there. What does this mean? You sent a LTE sim to me? Thanks.

    Can you please confirm the ICCID number of that 3G sim? We need to check on your account.
    eus said:

    Have a family emergency and ran out of minutes on my UNLIMITED PLAN! Do I have to submit a support ticket to get minutes added? I have six days left on monthly UNLIMITED (what a joke!) plan.

    We are sorry to learn that. Please confirm the phone number to check on this?
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