Due to our current migration process, some of our operations will be temporarily unavailable in order to make the transition seamless. One of those being our ability to swap devices. Rest assured as we are working diligently to resume all operations for a better overall experience.

However, as we understand the excitement of waiting on pending situations, we still offer customers the ability to BYOD (bring your own device) in order to expedite the use of the desired device. Feel free to find out more by visiting the following link:
https://support.freedompop.com/app/answers/detail/a_id/2914/kw/byod

Thank you for your patience and understanding throughout this process.

Phone number swap request

william widingwilliam widing Posts: 7FreedomPop Newbie
I'd like to swap my phone numbers between:

Samsung Galaxy S5, purchased from freedompop

Huawei Mate SE(This device works great on your service BTW)

I'd rather not post my emails related to the accounts directly on the forum.

Best Answer

Answers

  • [Deleted User][Deleted User] Posts: 0 admin
    The user and all related content has been deleted.
  • william widingwilliam widing Posts: 7FreedomPop Newbie
    edited October 2018 #4
    Huawei Mate SE IMEI: **1579065

    Samsung Galaxy S5 MEID: ** 8673
    Post edited by [Deleted User] on
  • CarlosGCarlosG Posts: 2,261 admin

    Huawei Mate SE IMEI: 867892031579065

    Samsung Galaxy S5 MEID: 99000467638673

    Hi,

    Our team is more than willing to help you resolve this issue. Can you please confirm if the email address in your profile is the same as the one associated to the phone numbers you are wanting to be swapped? Also, the IMEIs provided above do not appear in our system maybe because there is something missing. Can you please confirm if those are the right numbers?
  • william widingwilliam widing Posts: 7FreedomPop Newbie
    edited October 2018 #6
    The email address for the Samsung Galaxy S5 is the one on my profile. The email address for the Huawei if **@gmail.com
    Post edited by [Deleted User] on
  • CarlosGCarlosG Posts: 2,261 admin
    edited October 2018 #7
    What's the ICCID associated with the SIM card on **@gmail.com?
    Post edited by [Deleted User] on
  • william widingwilliam widing Posts: 7FreedomPop Newbie
    edited October 2018 #8
    CarlosG said:

    What's the ICCID associated with the SIM card on **@gmail.com?

    **8178140259
    Post edited by [Deleted User] on
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