**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

"No Subscription Found" when trying to activate new LTE Sim

BlackBeltPandaBlackBeltPanda Posts: 9FreedomPop Newbie
I'm trying to upgrade from the Global Sim to the 4G LTE Sim but when I enter in the ICCID, I get the error, "No Subscription Found". =(

Best Answer

Answers

  • AlejandraGAlejandraG Posts: 5,171FreedomPop Newbie admin

    I'm trying to upgrade from the Global Sim to the 4G LTE Sim but when I enter in the ICCID, I get the error, "No Subscription Found". =(

    Hi! Let us look into that. CAn you please confirm the ICCID number on the sim you just got?
  • BlackBeltPandaBlackBeltPanda Posts: 9FreedomPop Newbie
    Yes, the ICCID is: "89011704278203243557".
    Thank you.
  • AlejandraGAlejandraG Posts: 5,171FreedomPop Newbie admin

    Yes, the ICCID is: "89011704278203243557".
    Thank you.

    We appreciate the information. This has been escalated to our technical support team who will help us assign it correctly so services can be reinstated. We appreciate your patience, we will keep you posted as soon as we receive an update.
  • BlackBeltPandaBlackBeltPanda Posts: 9FreedomPop Newbie
    Thank you; I'd love to get the LTE sim up and running soon.
  • BlackBeltPandaBlackBeltPanda Posts: 9FreedomPop Newbie
    Hello,

    I just received an e-mail stating my Global SIM will stop working on October 20th. Is it possible to get the LTE SIM I received working before then?
Sign In or Register to comment.