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what should I do with such message?

zzzjiezzzjie FreedomPop Newbie Posts: 14
Hi,

I got this message "You have used all of your data for this period. Click here to upgrade plan or click here to enable auto top-up or wait until next billing cycle."
I have no plan to upgrade. I enabled auto top-up before. And the next billing cycle started, but I do not see 250M assigned to the account.

Please help

Thanks

Answers

  • María_MMaría_M FP Flyer Posts: 3,555 admin
    zzzjie said:

    Hi,

    I got this message "You have used all of your data for this period. Click here to upgrade plan or click here to enable auto top-up or wait until next billing cycle."
    I have no plan to upgrade. I enabled auto top-up before. And the next billing cycle started, but I do not see 250M assigned to the account.

    Please help

    Thanks

    Hello zzzjie! Thanks for reaching out FreedomPop. It seems services were been suspended because you registered a small overage during your last billing cycle. Not to worry, we updated the system and services should now be reinstated. We recommend synchronizing your FreedomPop messaging application data. Go to Menu on the app and scroll down until you find the option that reads "Sync Account".

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