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cancel order to sim not received on time order # 116876245

arianna8arianna8 FreedomPop Newbie Posts: 2
Hi,
I am trying to reach your customer service to cancel the order never received. No one is answering.
Can you please cancel order 116876245 and refund.

thanks

Answers

  • María_MMaría_M FP Flyer Posts: 3,555 admin
    arianna8 said:

    Hi,
    I am trying to reach your customer service to cancel the order never received. No one is answering.
    Can you please cancel order 116876245 and refund.

    thanks

    Hello arianna8! Thank you for reaching out FreedomPop. Upon review, we can see that this order was shipped on 10/5. The system is not letting you track it because of the carrier we are using, but the regular shipping time is from 7-10 business days.

    We are sad to see you go but respect your decision. You will need to process this cancellation on your end as the account holder. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel
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