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Why is my acct suspended

James SotoJames Soto Posts: 2FreedomPop Newbie ✭
in Account Help #1
Why is my acct suspended and I try to update my billing information and it does nothing except tell me an error occurred?

Answers

  • [Deleted User][Deleted User] Posts: 0 admin
    #2
    The user and all related content has been deleted.
  • Account MyAccount My Posts: 18FreedomPop Newbie ✭
    #3
    Hi, @María_M, my account is suspended, but I don't think I owe you any money. Could you please reactivate it for me? Thank you so much!
  • [Deleted User][Deleted User] Posts: 0 admin
    #4
    The user and all related content has been deleted.
  • HalonHalon Posts: 1FreedomPop Newbie ✭
    #5
    I have the same problem @María_M It said there was a billing error but that debit card is still good.

    Thanks!
  • AlejandraGAlejandraG Posts: 5,166FreedomPop Newbie admin
    #6
    Halon said:

    I have the same problem @María_M It said there was a billing error but that debit card is still good.

    Thanks!

    Can you please confirm if the issue relies upon any of the accounts registered under the email address you use for this forum? If it does, please let us know which one.
  • CriticalComposerCriticalComposer Posts: 2FreedomPop Newbie ✭
    #7
    @AlejandraG I'm having a similar error. I have the "Your FreedomPop service is inactive due to an unforeseen technical issue." error message. I made a new thread but it's been a couple of hours and it isn't showing up in the thread list yet so I'm dropping a line here as well (just in case the thread never shows up).
  • Brigitte BoyceBrigitte Boyce Posts: 12FreedomPop Newbie ✭
    #8
    Today (as has happened before) I got error code 100 because my payment info has somehow disappeared from my account. I reentered it, but now I'm getting error 302 ... but I still have plenty of data left. My mother-in-law's house had a gas leak and I couldn't call anyone!
  • CarlosGCarlosG Posts: 983 admin
    #9
    CriticalComposer said:

    @AlejandraG I'm having a similar error. I have the "Your FreedomPop service is inactive due to an unforeseen technical issue." error message. I made a new thread but it's been a couple of hours and it isn't showing up in the thread list yet so I'm dropping a line here as well (just in case the thread never shows up).

    Hi,

    Please confirm the last four digits of this device's phone number so we can take a closer look at it.
    Brigitte Boyce said:

    Today (as has happened before) I got error code 100 because my payment info has somehow disappeared from my account. I reentered it, but now I'm getting error 302 ... but I still have plenty of data left. My mother-in-law's house had a gas leak and I couldn't call anyone!

    Hi,

    Can you please confirm if the email address in your profile is the same as the one associated to the account where this device is Active?
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