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I have a netgear 341 u hotspot that i purchased from freedom pop. I cant seem to get it to work, -it

5soschic5soschic Posts: 6FreedomPop Newbie
is installed on my laptop and when i try to connect it shows the network but its asking for a password. WHere is the password? i tried the default passwords they don;t work. I have tried calling freedom pop numerous times but i dont have a freedom pop phone number and i never get through to anyone. I just want to use my hotspot. Please help.

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Answers

  • AlejandraGAlejandraG Posts: 5,698FreedomPop Newbie admin
    5soschic said:

    is installed on my laptop and when i try to connect it shows the network but its asking for a password. WHere is the password? i tried the default passwords they don;t work. I have tried calling freedom pop numerous times but i dont have a freedom pop phone number and i never get through to anyone. I just want to use my hotspot. Please help.

    We are sorry to learn that you have been unable to connect but let us see how we can help. Can you please confirm your device's MEID number?
  • 5soschic5soschic Posts: 6FreedomPop Newbie
    l have a MEID DEC which is 089491174900344326 and aMEID HEX which is 35574505054106. Not sure which one you need. Other than that, there is a FCC ID and a FSN; those are the only numbers on the device.Thank you,
    Tara Lester
  • 5soschic5soschic Posts: 6FreedomPop Newbie
    i never used it because I didnt realize at the time it wouldnt work with a chromebook. Now I have a windows computer, I JUST WANT TO KNOW WHAT I NEEED TO DO TO ACTIVATE IT, REOPEN ACCOUNT, WHATEVER I NEED TO DO. i CANT SEEM TO FIND ANYTHING ON THIS TOPIC.
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