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Account activated online but mobile devices still says call customer service for activation

JpoloJpolo FreedomPop Newbie Posts: 14
I bought FreedomPop From Talk/Text/Data SIM Kit with Free Basic Plan from Bestbuy. Activated online and selected phone number successfully. Online activation screen says Congratulations, and You've successfully selected a phone number for your FreedomPop device. I followed all the other steps to set APN, and installed FreedomPop app. However, the mobile device still says "Activation Step Required, contact customer service to activate". Customer service sent me back to online support. What could I try next?

Comments

  • María_MMaría_M FP Flyer Posts: 3,555 admin
    Jpolo said:

    I bought FreedomPop From Talk/Text/Data SIM Kit with Free Basic Plan from Bestbuy. Activated online and selected phone number successfully. Online activation screen says Congratulations, and You've successfully selected a phone number for your FreedomPop device. I followed all the other steps to set APN, and installed FreedomPop app. However, the mobile device still says "Activation Step Required, contact customer service to activate". Customer service sent me back to online support. What could I try next?

    Hello Jpolo! Thank you for reaching out FreedomPop. Upon review, we were able to confirm that your account is in a good standing to provide you with the service, can you please confirm if the issue persists?

    Keep in mind that these SIM cards work on any unlocked GMS device that supports Android 4.1+ or iOS 8.2+. If you are unsure if yours is unlocked, we recommend contacting the company it was bought from.
  • PaulKCPaulKC FreedomPop Newbie Posts: 4
    I'm having the same problem, with original lte sim bought directly from freedompop; The old global gsm sim was working fine but the new one won't connect to the att apn and the fp messaging app says to contact customer support for activation even though the i've performed automated activation via 1-800-491-5676 twice and reinstalled messaging and restarted the phone. Help!
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 4,779 admin
    PaulKC said:

    I'm having the same problem, with original lte sim bought directly from freedompop; The old global gsm sim was working fine but the new one won't connect to the att apn and the fp messaging app says to contact customer support for activation even though the i've performed automated activation via 1-800-491-5676 twice and reinstalled messaging and restarted the phone. Help!

    Hi! Let us help you check on this. Can you please confirm the ICCID number of the sim purchased?
  • PaulKCPaulKC FreedomPop Newbie Posts: 4
    That is 89011704278203058179
  • PaulKCPaulKC FreedomPop Newbie Posts: 4
    Ťhe phone is a ZTE Axon 7 (A2017G), if that's of any help.
  • PaulKCPaulKC FreedomPop Newbie Posts: 4
    (I've also tried the carrier reset (##72786#) as directed in another thread here in the forum, but that only tries to start the messaging app with the same message as above.)
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