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Where is my device

Silvia_AparicioSilvia_Aparicio FreedomPop Newbie Posts: 3
I placed my order 20 days ago and my device hasnt shipped yet.

Answers

  • María_MMaría_M FP Flyer Posts: 3,555 admin

    I placed my order 20 days ago and my device hasnt shipped yet.


    Hello Silvia_Aparicio! Thank you for reaching out FreedomPop. We sincerely apologize that your hotspot has yet to be shipped as of today. We are currently experiencing an unexpected backorder with the type of hotspot you ordered due to very high demand. We are working diligently to get your order shipped out as quickly as possible. Your order will be shipped out shortly. You will be emailed FedEx tracking information when your order has been shipped so you can track your package. We appreciate your patience and understanding!
  • Silvia_AparicioSilvia_Aparicio FreedomPop Newbie Posts: 3
    My freedompop order page has changed and it now says that at most it will take 7 days for my order to ship. Is this accurate at this time? Or will there be further delays?
  • Rich Sias (16th)Rich Sias (16th) FreedomPop Newbie, FreedomPop Master, FreedomPop Expert Posts: 3,124 ✭✭✭✭✭
    @Silvia_Aparicio about 95% confident is my guess.
    Here is an example of some of the surprises they get sending out phones.....
    Say they open a new case of the phone you ordered and find all of them are missing the battery. The refurbisher messed up. Now the delivery plans are delayed again. It's those unpredictable things that drive us customers batty. I wished they's send an email apologizing for a new delay and state the new ship estimate. Rather than just say nothing at all until it just shows up.
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
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