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Problem with new SIM card

Ruopeng WangRuopeng Wang FreedomPop Newbie Posts: 2
I've received a replacement SIM yesterday but after installation my phone does not connect to internet. It prompts me for activation, however the activation process keeps failing.

I got the SIM directly from freedompop. Isn't it supposed to be activated already?

Answers

  • María_MMaría_M FP Flyer Posts: 3,555 admin

    I've received a replacement SIM yesterday but after installation my phone does not connect to internet. It prompts me for activation, however the activation process keeps failing.

    I got the SIM directly from freedompop. Isn't it supposed to be activated already?

    Hello Ruopeng! Thank you for reaching out FreedomPop. Can you please confirm the ICCID number associated with the SIM card in question so that we can take a closer look at it?
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