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phone swap request

kenlin888kenlin888 FreedomPop Newbie Posts: 8
please help me to transfer from global account to the new LTE sim plan. thanks

Answers

  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,726 admin
    kenlin888 said:

    please help me to transfer from global account to the new LTE sim plan. thanks

    Good day! can you please confirm the phone number the global sim was under and the ICCID number of the LTE sim you got?
  • kenlin888kenlin888 FreedomPop Newbie Posts: 8
    the phone number in global sim is 5713387058
    the iccid for LTE sim is 89011704278203074093

    thanks
  • AlejandraGAlejandraG FreedomPop Newbie Posts: 3,726 admin
    kenlin888 said:

    the phone number in global sim is 5713387058
    the iccid for LTE sim is 89011704278203074093

    thanks

    The transfer has been completed. Please follow these steps to ensure the system is set up correctly:

    -Download or update to the latest version of the FreedomPop Text and Messaging app, available a the Play Store or App Store

    Android Link: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    -Set APN

    Tap on Settings
    Tap on Tethering & Networks
    Tap on Mobile Networks
    Make sure Mobile Data is checked
    Make sure Data Roaming is checked
    Tap on Access Point Names
    Tap the three dots in the top right corner, to open APN settings
    Tap the " New APN" button to add a custom APN
    Under the APN field, type in " fp.com.attz" .
    Under the name field, enter "FreedomPop". Leave the other sections blank.
    Go back to the previous menu, and you should see the new APN setting available.
    Select it.
    Reboot your phone

    -Enable Roaming
    Settings >> Cellular >> Data Roaming
    Enable 'Data Roaming'

    -Sync Account Data
    - Go to Menu on the app and srcoll down until you find the option that reads "Sync Account". Log in with phone number (5713387058) instead of email address.

    For iOS
    iOS link: https://itunes.apple.com/us/app/freedompop-free-voice-text/id835399970?mt=8



    Set APN:
    Using ONLY the Safari browser, visit https://www.freedompop.com/iosapn on your phone.
    Select U.S. as your country.
    Select LTE SIM as your product.
    Allow the certificate file to be downloaded. You may get a cellular Settings warning. Go ahead and tap on Install in the top right corner.
    Tap Done once the Install is complete.

    Next you need to download or update the FreedomPop application. This app is required for calling and texting. For the direct download go to:
    https://itunes.apple.com/us/app/freedompop-calling-texting/id835399970?mt=8

    Then -Enable Roaming
    - Settings >> Cellular >> Data Roaming
    - Enable 'Data Roaming'

    -Sync Account Data
    close the app and open again
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