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Using Your Devices
how do i change devices without paying a fee cuz i paid for these service i have a broken phone and just wanna have one working
M.A. II Lopez
FreedomPop Master, FreedomPop Expert
what seems to be going on with your phone? If you want to exchange it you must call customer support, I suggest early morning, explain your problem and your request for a new device. They will issue you an rma number so that you can return your device. There is also a call-back feature announced that you can use in case you can wait on hold! Good luck.
FreedomPop Master, Test Role, iOS Master
Unfortunately there is no way around the $19.99 activation fee. We apologize for any inconveniences.
My phone broke, and so I have not been able to access the text messages going to that number for 2 weeks or so. I have already bought a new phone, activated it (it was a BYOD) by paying the $19.99 fee, and opened a new account with a new number for it on freedompop. Is there a way I can move it over to my old account to access those messages?
@ "Jorge M