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not able to receive phone call or text message

karthikeyan Veerabathrankarthikeyan Veerabathran Posts: 7FreedomPop Newbie
hello:
my phone # 980-xxx-9725
i use the phone when there is a free wifi. i verify wifi is connected prior to send text messages. Some how, I am getting charged for the messages send/receive using wifi.
Now, I don't receive any text messages or phone call on this phone#.
Some times, I see message on the phone as 'no simcard found'

please reset / enable the #

thank you

Comments

  • AlejandraGAlejandraG Posts: 5,198FreedomPop Newbie admin

    hello:
    my phone # 980-xxx-9725
    i use the phone when there is a free wifi. i verify wifi is connected prior to send text messages. Some how, I am getting charged for the messages send/receive using wifi.
    Now, I don't receive any text messages or phone call on this phone#.
    Some times, I see message on the phone as 'no simcard found'

    please reset / enable the #

    thank you

    Please be aware that text messages, even is sent on wifi, will count towards your monthly SMS allocation.
    Our records indicate that the LTE account for the number ending in 9725 is active an in good standing.
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