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Why did my phone lose its phone number?

 Edward  Cannon Edward Cannon Posts: 20FreedomPop Newbie
I can't find anything (so far) in searching Help about this. After having a functional FP phone for a few months, last night I discovered that the phone had lost its phone number. I don't know why. Just a couple of weeks ago I updated all of the apps. How much is this going to cost me? If I had known it could lose its phone number, I would have made sure to do what was necessary to prevent that. I bought the phone directly from FP earlier this year. It's a Samsung Galaxy S4 Enhanced. On the account it says "Missing phone number? GET ONE NOW." Okay, but what is that going to cost me? I did not expect my phone to lose its phone number. Where does it tell about that in the Help documents, please?

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  •  Edward  Cannon Edward Cannon Posts: 20FreedomPop Newbie
    Thank you and please pardon the delay. I didn't know what MEID was and had to look up its meaning but did find that. Do we use entire numbers (security)? The last four digits are 9404 (hex) and 3620 (dec). Yes, I bought the two phones the same day.
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  •  Edward  Cannon Edward Cannon Posts: 20FreedomPop Newbie
    Thank you. For the phone that lost its phone number, the MEID is 256691546103183620 (decimal) or 0x99000585309404 (hexadecimal).

    By the way, on that same Status page, where it says "My phone number", it gives some other phone number that was NOT the nominal one I got when I bought it and activated it and so on. THAT number was 210-943-9476, the number that disappeared. This other one is just some mystery number, 210-372-4708. I have no idea what that number is supposed to represent. The 210-943-9476 was the one I was using successfully to send texts and make calls.

    There's at least one more weird thing on the Status page. For Username it uses that mystery phone number again, so that it's "[email protected]" (I'm sorry if I'm confused. These two were my first smartphones. I regret getting two on the same day! I got the second one for only $10 more -- fell for it.)

    Anyway, the bottom line is that the phone number that disappeared was 210-943-9476 and NOT the one still appearing on the Status page.

    Smartphones are useful, but they are not simple. Never mind that FP has charged me one penny the last two months for "account maintenance" or something like that.... One cent? Really? (I'm on the Basic 200 plan and keep "mobile data" shut off all of the time, use only wi-fi.)

    Thank you again.

    Ed



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  •  Edward  Cannon Edward Cannon Posts: 20FreedomPop Newbie
    Thank you and sorry for long delay. It's the Status page on the phone (the device). I don't know how to capture a screen on the phone. Here's how I got there and all that's on the page:

    1. Apps
    2. Settings
    3. More
    4. About device
    5. Status

    On this Status page are the following:

    Battery status
    Battery level
    Network
    Signal strength
    Mobile network type
    Service state
    Username
    Mobile network state
    My phone number
    MIN
    PRL version
    MEID (These are what I sent here before.)
    Dec: 256691546103183620
    Hex: 0x99000585309404
    IMEI - 990005853094044
    ICCID
    IP address
    Wi-Fi MAC address
    Bluetooth address
    Up time
    Device status

    Ed
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  •  Edward  Cannon Edward Cannon Posts: 20FreedomPop Newbie
    It's the phone. It's a Samsung Galaxy S4 (or 4S) Enhanced that I bought directly from FP. I'm using its twin that I bought the same day (as a pair, for a special deal). I can't use this one because it won't do much of anything because it doesn't have a phone number anymore. But if I can get it to working again, I will use it along with its twin. I did not know it was possible for it to lose its phone number. I would have done whatever necessary to avoid that if I had known about it. I don't see how I can get a screenshot off of it to anywhere else while it does not have a phone number. I could type in all of the details above. Earlier you asked for the MEID, and I've posted that. Is there anything else specifically that I can just look up on the phone and enter? How can I possibly get a screenshot from it to anywhere else? It doesn't have a phone number and so won't connect to any network -- as far as I'm aware.
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  •  Edward  Cannon Edward Cannon Posts: 20FreedomPop Newbie
    I'm using the forum on my PC. How do I get the screenshot from the phone to the PC? The phone has no phone number, so I can't text or make phone calls or connect to internet.
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  •  Edward  Cannon Edward Cannon Posts: 20FreedomPop Newbie
    I have no idea how to do those things that you list. I do believe that I may have managed to take a screenshot, but the rest of it is unknown to me. It seems to me that it won't connect to anything. Are there help files or FAQs for these types of issues?
  • [Deleted User][Deleted User] Posts: 0 admin
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