Refund for cancelled account ICCID-89011704278203269958

ShekharShekhar Posts: 2FreedomPop Newbie
Regarding my cancelled account ICCID-89011704278203269958 of phone number (331) 251-1491, I just want to know when will I get the below refund of total $26.99.
1. Transaction Number XXXXX5132 - US$20.00
2. Transaction Number XXXXX2181 - US$6.99

Comments

  • AngiePAngieP Posts: 520FreedomPop Newbie admin
    Shekhar said:

    Regarding my cancelled account ICCID-89011704278203269958 of phone number (331) 251-1491, I just want to know when will I get the below refund of total $26.99.
    1. Transaction Number XXXXX5132 - US$20.00
    2. Transaction Number XXXXX2181 - US$6.99

    Hello!

    Thank you for contacting FreedomPop. Upon downgrading your account to the Free Plan, you were charged $20.00, that were placed as credit on your account. As per the Terms and Conditions all our customers are required to agree to upon signup: "Any balance remaining in a FreedomPop Account on inactive status is not refundable." Should you wish to view additional references, you may review the “Automatic Top-Ups for Broadband Service” section of our Service Plan, Equipment and Payment Terms provided in the link below:

    https://www.freedompop.com/service_plan_terms.htm

    In regards to the $6.99 charge applied to the payment method on file for the activation of Safety Mode service, please note that our customers are informed of the charges they will incur in, upon activating any add-on services, including Safety Mode.

    Unfortunately, in this case, both charges are considered valid and non-refundable. We apologize, however, we must abide by our policies.

    We appreciate your understanding.
Sign In or Register to comment.