How does one request WiMAX infrastructure service?
I've had a Hub Burst device for about 8 months now and have been very happy with the quality of the WiMax comms link up until just the other day. You see, I live in Orlando, Florida where there have been lots of thunderstorms lately. The other night a lighting bolt hit very near my home. None of my electronic equipment was damaged thankfully. However, soon after, the Hub Burst started having internet connectivity problems due to very low: RSSI -88. The first thing I assumed was that the sensitive WiMax RF port had been damaged by the lighting discharge, so to test, I took the unit to another physical location about 4 miles away where I had good signal strength before, and the unit was receiving a strong signal as before so I confirmed that it was not an issue with my hub. There is a Clearwire base station about 300 yards (1000 ft.) away from the back of my home. Who/How do I call to request a check of the RF link quality at my premises or of the local base station?