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Back to the states after two months and cannot use the sim card anymore

asifcpuasifcpu Posts: 2FreedomPop Newbie
I was out of the states for two months and just got back. I had a sim card with basic plan. I am using an Iphone 7.
Now when I log in my account, the only thing showing is the order status saying my order was shipped. - Well I order my sim more than a year ago.


I can't see any account info (billing, plan, usage, etc.) like I did before.
I have the freedompopo APP installed. I have already set up the APN.
But I am not able to call or text or use data. Is my account deactivated or something?
There isn't any thing I can click on.

Please help!

Comments

  • AlejandraGAlejandraG Posts: 5,164FreedomPop Newbie admin
    asifcpu said:

    I was out of the states for two months and just got back. I had a sim card with basic plan. I am using an Iphone 7.
    Now when I log in my account, the only thing showing is the order status saying my order was shipped. - Well I order my sim more than a year ago.


    I can't see any account info (billing, plan, usage, etc.) like I did before.
    I have the freedompopo APP installed. I have already set up the APN.
    But I am not able to call or text or use data. Is my account deactivated or something?
    There isn't any thing I can click on.

    Please help!

    It seems your Iphone was using a global sim account which was deactivated. This was a recent change to all global sims. If you would like to continue with Freedompop, you will need to upgrade to an LTE sim from your online Freedompop profile.
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