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Account Not Active unforeseen technical issue

aaarrreeeennnaaarrreeeennn Posts: 1FreedomPop Newbie
My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support." So I tried to contact customer support but I get a message "Attention: Your ticket could not be created because this account is not subscribed to the FreedomPop Premium VIP Service. Please visit our free support tools below or upgrade to the FreedomPop Premium VIP Service." I tried to log into my account and I just get the link to contact customer service. It's a terrible loop like the movie Groundhog day that I cant get out of. I rebooted my phone, I synced the account, I dialed the ##873283# and it does its thing but still the account is disabled. I have had the account for about 2 years without this problem before. What can I do to fix this?

Answers

  • My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support." So I tried to contact customer support but I get a message "Attention: Your ticket could not be created because this account is not subscribed to the FreedomPop Premium VIP Service. Please visit our free support tools below or upgrade to the FreedomPop Premium VIP Service." I tried to log into my account and I just get the link to contact customer service. It's a terrible loop like the movie Groundhog day that I cant get out of. I rebooted my phone, I synced the account, I dialed the ##873283# and it does its thing but still the account is disabled. I have had the account for about 2 years without this problem before. What can I do to fix this?

    Hi!

    I am glad to assist you.

    I am sorry to know that you are having issues with your Freedom Pop account.

    After verifying your account, I was able to reset it and now your account is working properly.

    Please let me know if you have further questions. I will be more than happy to assist you.
  • MDHMDH Posts: 5FreedomPop Newbie
    I have the exactly same issue, please help reset.
  • MDHMDH Posts: 5FreedomPop Newbie
    I'm having the same issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support."
  • CarlosGCarlosG Posts: 1,797 admin
    MDH said:

    I am having the same issue, 612-204-2198. Can you help on it? Thanks.

    We have successfully reactivated your account. Please turn the device off and back on and let us know if it works properly.
  • FabianFabian Posts: 3FreedomPop Newbie
    I am also having the same issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support."
  • croasdarcroasdar Posts: 9FreedomPop Newbie
    I have the same issue, Account Not Active and only 6 months of a year contract. Please reset
  • CarlosGCarlosG Posts: 1,797 admin
    Fabian said:

    I am also having the same issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support."

    croasdar said:

    I have the same issue, Account Not Active and only 6 months of a year contract. Please reset

    Please send the last four digits of the device's phone number so we can take a closer look at your accounts.
  • ChristabelleChristabelle Posts: 1FreedomPop Newbie
    Hello. I have the same issue. Could you please assist to reset my account?

    Regards
    Christabelle
  • Danadp3Danadp3 Posts: 5FreedomPop Newbie
    Hi, I'm having the same issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support." Can you please reset my Account ( last 4 digits 7005) Thank you
  • CarlosGCarlosG Posts: 1,797 admin

    Hello. I have the same issue. Could you please assist to reset my account?

    Regards
    Christabelle

    Danadp3 said:

    Hi, I'm having the same issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support." Can you please reset my Account ( last 4 digits 7005) Thank you

    We will gladly help you with this. Send the last four digits of the device's phone number so we can take a closer look at your accounts and assist you further.
  • Danadp3Danadp3 Posts: 5FreedomPop Newbie
    CarlosG said:

    Hello. I have the same issue. Could you please assist to reset my account?

    Regards
    Christabelle

    Danadp3 said:

    Hi, I'm having the same issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support." Can you please reset my Account ( last 4 digits 7005) Thank you

    We will gladly help you with this. Send the last four digits of the device's phone number so we can take a closer look at your accounts and assist you further.
    thank you... the last for digits are 7005
  • CarlosGCarlosG Posts: 1,797 admin
    Danadp3 said:

    CarlosG said:

    Hello. I have the same issue. Could you please assist to reset my account?

    Regards
    Christabelle

    Danadp3 said:

    Hi, I'm having the same issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support." Can you please reset my Account ( last 4 digits 7005) Thank you

    We will gladly help you with this. Send the last four digits of the device's phone number so we can take a closer look at your accounts and assist you further.
    thank you... the last for digits are 7005
    After reviewing your account we verified that it had become suspended due to the account coming out of sync. Which is why we have simply reset and reactivated the account. Please turn your device off and back on and let us know if it works properly now.
  • Danadp3Danadp3 Posts: 5FreedomPop Newbie
    CarlosG said:

    Danadp3 said:

    CarlosG said:

    Hello. I have the same issue. Could you please assist to reset my account?

    Regards
    Christabelle

    Danadp3 said:

    Hi, I'm having the same issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support." Can you please reset my Account ( last 4 digits 7005) Thank you

    We will gladly help you with this. Send the last four digits of the device's phone number so we can take a closer look at your accounts and assist you further.
    thank you... the last for digits are 7005
    After reviewing your account we verified that it had become suspended due to the account coming out of sync. Which is why we have simply reset and reactivated the account. Please turn your device off and back on and let us know if it works properly now.
    Thank you !! Everything seems to be working again :)
  • CarlosGCarlosG Posts: 1,797 admin
    Danadp3 said:

    CarlosG said:

    Danadp3 said:

    CarlosG said:

    Hello. I have the same issue. Could you please assist to reset my account?

    Regards
    Christabelle

    Danadp3 said:

    Hi, I'm having the same issue: My phone says "Account not active, Service is inactive due to an unforeseen technical issue. Please contact customer support." Can you please reset my Account ( last 4 digits 7005) Thank you

    We will gladly help you with this. Send the last four digits of the device's phone number so we can take a closer look at your accounts and assist you further.
    thank you... the last for digits are 7005
    After reviewing your account we verified that it had become suspended due to the account coming out of sync. Which is why we have simply reset and reactivated the account. Please turn your device off and back on and let us know if it works properly now.
    Thank you !! Everything seems to be working again :)
    I'm glad to hear that. Have a great weekend!
This discussion has been closed.