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Please help me update my account from global to the basic LTE plan

Hyoun JungHyoun Jung Posts: 10FreedomPop Newbie
I had a global sim which was dormant because I was not using it, but I was being charged for it. I would like to change it to the free basic LTE plan, but the website keeps failing. When I click the link It says freedompop refused to connect. I also tried to cancel the account and nothing happened. Please help me update my account to the free basic LTE plan. Will I need a new sim for this? I have also tried in incognito mode.

Answers

  • [Deleted User][Deleted User] Posts: 0
    edited November 2018 #2

    I had a global sim which was dormant because I was not using it, but I was being charged for it. I would like to change it to the free basic LTE plan, but the website keeps failing. When I click the link It says freedompop refused to connect. I also tried to cancel the account and nothing happened. Please help me update my account to the free basic LTE plan. Will I need a new sim for this? I have also tried in incognito mode.

    Hi!

    Thank you for reaching out FreedomPop. We are glad to assist you.

    Can you please confirm your email address and the last 4 digits of the phone number associated with the account in question so that we can take a closer look at it?
  • I had a global sim which was dormant because I was not using it, but I was being charged for it. I would like to change it to the free basic LTE plan, but the website keeps failing. When I click the link It says freedompop refused to connect. I also tried to cancel the account and nothing happened. Please help me update my account to the free basic LTE plan. Will I need a new sim for this? I have also tried in incognito mode.

    Hi!

    Our team is glad to assist you.

    After verifying your account we found more than one device on it. Please confirm the last 4 digits of the line in question.
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