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account reactivate in a new monthly cycle

ibtmedgennibtmedgenn Posts: 2FreedomPop Newbie
my account 469-666-3748 becomes inactive last month due to data over-usage. But after the new cycle started about one week ago, it is still inactive until now. Please help me to activate it.

Answers

  • [Deleted User][Deleted User] Posts: 0
    edited November 2018 #2

    my account xxxxx3748 becomes inactive last month due to data over-usage. But after the new cycle started about one week ago, it is still inactive until now. Please help me to activate it.

    Hi!

    Our team is glad to assist you.

    After verifying the account, we found that there was a data over usage of 1MB. Your cycle has already started again and the account is working fine.

    If you have further questions please let us know, we'll gladly assist you.
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