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Cannot cancel account

JeffreyTJeffreyT Posts: 3FreedomPop Newbie
I followed the online help link: https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel
but under my account there is no any phone or plan listed, my account is empty.

so I could not cancel current account/plan

my phone has ICCID 89011704278178320364.

If I goto activate link, it shows it already activated, but I did not know what phone number assigned to the phone.

In short, I need to cancel the account/plan but could not!

Thanks for help

Best Answer

Answers

  • [Deleted User][Deleted User] Posts: 0
    edited December 2018 #3
    JeffreyT said:

    I followed the online help link: https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel
    but under my account there is no any phone or plan listed, my account is empty.

    so I could not cancel current account/plan

    my phone has ICCID xxxxxxxxxxxxxxx0364.

    If I goto activate link, it shows it already activated, but I did not know what phone number assigned to the phone.

    In short, I need to cancel the account/plan but could not!

    Thanks for help

    Hi!

    Our team is glad to assist you.

    In order to check about your case, we need you to confirm if the email address on your profile is associated with your question and we need as well the last 4 digits of the line in question so we can verify if it matches the ICCID # ending in xxxxxxxxxxxxxx0364 and we'll follow up on your request.
    Post edited by [Deleted User] on
  • JeffreyTJeffreyT Posts: 3FreedomPop Newbie
    I tried in incognito mode in browser.

    If I click cancel account button, nothing happened,

    under my account is an old phone number I used several years ago with Freedompop.

    I do not know what is the new phone number assigned to me.



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