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Device Release Request

Preston WattsPreston Watts Posts: 4FreedomPop Newbie
Please release my ZTE Pocket Wifi. UICC: 89011200000520724633

Answers

  • AlejandraGAlejandraG Posts: 5,159FreedomPop Newbie admin

    Please release my ZTE Pocket Wifi. UICC: 89011200000520724633

    Hello Mr. Watts! After checking under the ICCID provided, we can see that this is a CDMA locked to Sprint device active with us.
    We can go ahead and request to release from our database to Sprint but if we do, it can only be used with other Sprint MVNO companies like us, within the US. We do not have the availability to unlock it for GSM use, to use outside with GSM sim cards within or outside the US, we do apologize.

    If you need to unlock it for GSM instead of release, we recommend you contact Sprint directly, to see if as the main carrier, they offer such option. If you would like to proceed with us releasing the device, you will need to cancel your account.
  • Preston WattsPreston Watts Posts: 4FreedomPop Newbie
    Completely understood, and I'll be cancelling the account shortly.
  • AlejandraGAlejandraG Posts: 5,159FreedomPop Newbie admin

    Completely understood, and I'll be cancelling the account shortly.

    Ok great, please let us know if we can help with anything else.
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