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Unexplained Data Usage

jas052045jas052045 Posts: 2FreedomPop Newbie
When reviewing my data use, I find numerous entries for "2mb" of data used. I was not using the phone at the time. Can you explain what is happening and how to stop it?

Answers

  • MarcelaSMarcelaS Posts: 1,450 admin
    jas052045 said:

    When reviewing my data use, I find numerous entries for "2mb" of data used. I was not using the phone at the time. Can you explain what is happening and how to stop it?

    Hi!

    Our team is glad to assist you.

    If you do not recognize this 2 MB data activities because you were not using the device, it's possible data was being spent by a background app or background update of an app.

    We recommend this article to help manage your usage as well as close and deactivate background apps and updates:

    https://support.freedompop.com/app/answers/detail/a_id/3456/kw/usage
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