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Can't activate phone

Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
edited December 2018 in Getting Started #1
I just received my SIM card, purchased from FreedomPop.
I placed it in my LG G3, also purchased from FreedomPop.
Following directions, I:
1. Dialed ##72786# on the phone, using the key pad
2. I then went in to settings>Wireless Networks>More>Mobile Networks in order to change the APN. However, there is no listing there for the APN
Note that on my start up screen (the one you have the swipe to get to the homepage), there is a notice "No SIM card-Sprint"
I did a factory reset, and repeated the above steps, but still no luck.
What am I doing wrong? I thought this should be easy, as both the SIM and the phone are from FreedomPop.
Thank you.
Post edited by Carl Maltzman on

Answers

  • The user and all related content has been deleted.
  • Rich Sias (16th)Rich Sias (16th) Posts: 3,124FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @Carl Maltzman - You may have set aside the Sprint SIM that may have been in the LG G3 phone before. Please put it back into the phone. If it has an active account, it should get resynced with the Sync button.
    If the LG G3 has been deactivated, you can activate it here https://www.freedompop.com/activate
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    Thank you for the answer, but I don't understand.
    You are saying that the SIM cards you sell are not compatible with the phones you sell, as the SIM cards are LTE, and the phones you sell are CDMA?
  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    OK, I just educated myself on CDMA, GSM, and LTE. I see that on the envelope the SIM came in, it says LTE. I understand that the phone is CDMA.
    Do you sell SIM cards that are CDMA? Can I remove the SIM card from my FreedomPop Hydro and put it in my newer FreedomPop phone?
    Thank you.
  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    Thank you.
    My phone shows as "activated" on the FreedomPop website.
    I replaced the Sprint SIM card. I do not see a "Sync" button. A message does come up, however, that says "Activation Step Required. Contact customer support to activate"
  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    A message has also popped up, with the Sprint SIM card inserted, "SIM card removed. The mobile 4G network will be unavailable until you insert a valid SIM card."
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  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    Thank you.
    The MEID is 35259606404498
    The ICCID is 89011200000523611498
    According to Sprint's specification sheet, the phone handles CDMA, GSM, and LTE. Perhaps if I unlock it the FreedomPop LTE SIM will work?
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  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    Thank you!
    How do I activate this phone? I don't need to use the LTE SIM card. If I can activate my LG G3 that would be great, as I don't use the cell phone a lot. As you can see, I already have another FreedomPop account, and that phone is my main cell phone; I obtained the newer LG G3 to run apps my "old" Kyocera Hydra can't. I can then deactivate the LTE SIM card account before the trial period is over and I have to pay for 6 months service that I can not use.
    Thank you again--in summary, please tell me how I can activate my LG G3.
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  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    Thank you for all your help.
    I do not see a reactivate option when I log in.
    Can I buy another FreedomPop phone with an included plan and then transfer that phone's SIM card to my LG?
    Thank you again.
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  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    I meant buying a CDMA phone from FreedomPop with an activated account, and removing the SIM card and placing it in my LG G3.
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  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    Thank you.
    I did not make clear, I don't care about the LTE SIM card I purchased, and will cancel that account.
    I'd just like to get the LG working to supplement my other FreedomPop phone, which works fine, but the OS can't be updated anymore.
    So if I were to buy a FreedomPop phone on sale (I saw an offer for $20) I believe, and could switch out the SIM card to the LG, that would work for me.
    Thanks again for your patient help. Have a great weekend.
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  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    The LG works, in that it works with WiFi. However, it of course can't make phone calls or text messages.
  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    The phone has a Sprint SIM card. It has the SIMGLW226R, which is the update for the original SIMGLW216R. But please note that when the phone is turned on, a message appears that says "insert valid SIM card for operation."
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  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    That is not an email that I have created. It's not my email, so I don't have the password to access it.
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  • Carl MaltzmanCarl Maltzman Posts: 46FreedomPop Newbie
    Thank you very much! That would be great!
  • [Deleted User][Deleted User] Posts: 0 admin
    edited December 2018 #25
    The user and all related content has been deleted.
This discussion has been closed.