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Cancel and Refund for Top-up Credit

Global ExplorerGlobal Explorer FreedomPop Newbie, FP Flyer, SD Flyers Posts: 159 ✭✭✭
I would like to cancel one LTE SIM card and request a refund for my top-up credit, please.

Please PM me for the account information. Thank you.

Answers

  • AntonioCAntonioC Posts: 114 admin

    I would like to cancel one LTE SIM card and request a refund for my top-up credit, please.

    Please PM me for the account information. Thank you.

    Hello,

    Our team is more than willing to help you with your current request. Can you please confirm if the email address in your profile is the same as the one associated to the account in question?
  • Global ExplorerGlobal Explorer FreedomPop Newbie, FP Flyer, SD Flyers Posts: 159 ✭✭✭
    AntonioC said:

    I would like to cancel one LTE SIM card and request a refund for my top-up credit, please.

    Please PM me for the account information. Thank you.

    Hello,

    Our team is more than willing to help you with your current request. Can you please confirm if the email address in your profile is the same as the one associated to the account in question?
    No, it's not the same, and I have sent you a message about the account email that I would like to cancel.
  • panchopascualpanchopascual FreedomPop Newbie Posts: 3
    Hi, I cancelled my Hotspot accounts and want a request a refund for my remaining credit. Thank you.
  • AntonioCAntonioC Posts: 114 admin

    Hi, I cancelled my Hotspot accounts and want a request a refund for my remaining credit. Thank you.

    Hello panchopascual,

    We weren't able to locate a Hotspot device under the hotmail.com email address. Could you please confirm the email address associated with your current request?
  • Global ExplorerGlobal Explorer FreedomPop Newbie, FP Flyer, SD Flyers Posts: 159 ✭✭✭
    AntonioC said:

    Hi, I cancelled my Hotspot accounts and want a request a refund for my remaining credit. Thank you.

    Hello panchopascual,

    We weren't able to locate a Hotspot device under the hotmail.com email address. Could you please confirm the email address associated with your current request?
    Hello,

    Can you please also get back to me?
  • AntonioCAntonioC Posts: 114 admin

    AntonioC said:

    I would like to cancel one LTE SIM card and request a refund for my top-up credit, please.

    Please PM me for the account information. Thank you.

    Hello,

    Our team is more than willing to help you with your current request. Can you please confirm if the email address in your profile is the same as the one associated to the account in question?
    No, it's not the same, and I have sent you a message about the account email that I would like to cancel.
    Hello Global Explorer,

    Could you please confirm where did you send the message to? Did you send it via Community PM's?
  • Global ExplorerGlobal Explorer FreedomPop Newbie, FP Flyer, SD Flyers Posts: 159 ✭✭✭
    AntonioC said:

    AntonioC said:

    I would like to cancel one LTE SIM card and request a refund for my top-up credit, please.

    Please PM me for the account information. Thank you.

    Hello,

    Our team is more than willing to help you with your current request. Can you please confirm if the email address in your profile is the same as the one associated to the account in question?
    No, it's not the same, and I have sent you a message about the account email that I would like to cancel.
    Hello Global Explorer,

    Could you please confirm where did you send the message to? Did you send it via Community PM's?
    Yes, Community PM
  • Global ExplorerGlobal Explorer FreedomPop Newbie, FP Flyer, SD Flyers Posts: 159 ✭✭✭
    @CarlosG Can you please help?
  • AntonioCAntonioC Posts: 114 admin

    AntonioC said:

    AntonioC said:

    I would like to cancel one LTE SIM card and request a refund for my top-up credit, please.

    Please PM me for the account information. Thank you.

    Hello,

    Our team is more than willing to help you with your current request. Can you please confirm if the email address in your profile is the same as the one associated to the account in question?
    No, it's not the same, and I have sent you a message about the account email that I would like to cancel.
    Hello Global Explorer,

    Could you please confirm where did you send the message to? Did you send it via Community PM's?
    Yes, Community PM
    We will be opening a private message regarding this matter as we need to gather and provide personal account information.
This discussion has been closed.