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Release my phone

o_nasthas1o_nasthas1 Posts: 3FreedomPop Newbie
I deactivated my phone from my Freedom Pop account on November 25th, 2018. I sold my phone, but it seems that my phone is still locked by FP. I must mention that this was not an FP phone, but my own. How can I have it released? I can't create a ticket because I do not have a Premium Voice Plan. This is such a ****!!

Comments

  • CarlosGCarlosG Posts: 1,432 admin

    I deactivated my phone from my Freedom Pop account on November 25th, 2018. I sold my phone, but it seems that my phone is still locked by FP. I must mention that this was not an FP phone, but my own. How can I have it released? I can't create a ticket because I do not have a Premium Voice Plan. This is such a ****!!

    Hello,

    Our team will gladly help you release your device. Please provide us with the MEID (MAC/DEC) numbers associated with the phone and we'll help you right away.
  • o_nasthas1o_nasthas1 Posts: 3FreedomPop Newbie
    Thank you so much, Carlos G. The IMEI # is 99000288598665. Please let me know if you need anything else on it. I appreciate your help!!
  • CarlosGCarlosG Posts: 1,432 admin

    Thank you so much, Carlos G. The IMEI # is 99000288598665. Please let me know if you need anything else on it. I appreciate your help!!

    Your device has been escalated for release which can take up to 5 business days. Let me know if you have any questions at all and I'll gladly help.
  • Larry660Larry660 Posts: 9FreedomPop Newbie
    I have the same issue as o_nasthas1. Freedom Pop shows I just need to submit a ticket to release my phone. When I attempt to submit a ticket I am told I cannot because I don't have Premium Service
  • CarlosGCarlosG Posts: 1,432 admin
    Larry660 said:

    I have the same issue as o_nasthas1. Freedom Pop shows I just need to submit a ticket to release my phone. When I attempt to submit a ticket I am told I cannot because I don't have Premium Service

    Hi Larry,

    Our team will gladly help you with this request. Please send us the device's MEID (MAC/DEC) numbers so we can take a closer look at it.
  • Paul RubsamPaul Rubsam Posts: 1FreedomPop Newbie
    I submitted my MEID numbers when will my phone be released and how will I know if my phone is released. I've cancelled my account already.
    MEID 99000546638273
    IMEI 990005466382737
  • CarlosGCarlosG Posts: 1,432 admin

    I submitted my MEID numbers when will my phone be released and how will I know if my phone is released. I've cancelled my account already.
    MEID 99000546638273
    IMEI 990005466382737

    Has a FreedomPop agent assisted you with this release process or are you still needing help with getting this started?
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