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MyFreedomPop App Error Code 200

Ernest PeroneErnest Perone Posts: 35FreedomPop Newbie, FP Flyer
Need to report a problem with the MyFreedomPop app. Indicates a 200 Error whenever I try to access it on my phone. Started o/a Dec 7, 2018. All other services work on my phone (phone, messages, data), so the problem must lie with the app itself. Further, when I check the status of my account online...no problems. Again, just the app, it seems. Can someone look into this, please? I'm sure I'm not the only one affected. The last four of my device's number is: 6903. Thank you!

Comments

  • CarlosGCarlosG Posts: 1,346 admin

    Need to report a problem with the MyFreedomPop app. Indicates a 200 Error whenever I try to access it on my phone. Started o/a Dec 7, 2018. All other services work on my phone (phone, messages, data), so the problem must lie with the app itself. Further, when I check the status of my account online...no problems. Again, just the app, it seems. Can someone look into this, please? I'm sure I'm not the only one affected. The last four of my device's number is: 6903. Thank you!

    Hi,

    After reviewing your account we noticed that another agent from our support team sent you instructions to help you resolve this problem in this link. Have you been able to try out other versions of our app to see if any will work on your device?
  • Ernest PeroneErnest Perone Posts: 35FreedomPop Newbie, FP Flyer
    Thank you, Carlos! Gotta be an easier way, though! I'm writing this on my laptop...just got your message today (Jan 27, 2019)! Something obviously VERY wrong when simple update of the app doesn't work correctly! :(
  • CarlosGCarlosG Posts: 1,346 admin

    Thank you, Carlos! Gotta be an easier way, though! I'm writing this on my laptop...just got your message today (Jan 27, 2019)! Something obviously VERY wrong when simple update of the app doesn't work correctly! :(

    Hello,

    After escalating your case to our support team we have been advised that FreedomPop has been having some issues with the newer versions of the app which is why they advise to try out different versions to find one that will work well for your device. Please click on this link to get access to more online-available versions and let us know if this helps to solve the problem.
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