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SIM used data at night while on WIFI

Ahan_MuhammadAhan_Muhammad Posts: 5FreedomPop Newbie
On 12/7/18 over a quarter of my month's data was deducted from my paid sim over the course of an hour. I had gone to bed and phone was charging and on WIFI. Please recompense.

Answers

  • On 12/7/18 over a quarter of my month's data was deducted from my paid sim over the course of an hour. I had gone to bed and phone was charging and on WIFI. Please recompense.

    Hello!

    Our team is more than willing to assist you.

    We are sorry to know you are experiencing some issues with the Freedom pop service.

    Please provide the last 4 digits of the line in question so we can take a closer look at it.
  • Ahan_MuhammadAhan_Muhammad Posts: 5FreedomPop Newbie
    2929
  • 2929

    Hi!

    After reviewing your account, we verified that it had become suspended because of an overage of 5 MB made on your current billing cycle. Since the account auto Top-up feature has been disabled there was no way for the account to make a charge in order to add data.

    Below a useful article.

    https://support.freedompop.com/app/answers/detail/a_id/2117/kw/top up

    Let us know if you have further question and we will be glad to assist you.
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