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New phone

TowncarTowncar Posts: 2FreedomPop Newbie
I bought a new phone but cannot make or receive calls.
I can send and receive texts.
Any ideas or suggestions

Comments

  • Towncar said:

    I bought a new phone but cannot make or receive calls.
    I can send and receive texts.
    Any ideas or suggestions

    Hello!

    Our team is more than willing to assist you.

    We are sorry to know you are experiencing some issues with the Freedom pop service.

    Please provide the last 4 digits of the line in question so we can take a closer look at it
  • philares13philares13 Posts: 1FreedomPop Newbie
    new phone not listed in account.
    do I have to cancel the old phone? Do I need a new email address?
    Whom can I call?
  • [Deleted User][Deleted User] Posts: 0 admin

    new phone not listed in account.
    do I have to cancel the old phone? Do I need a new email address?
    Whom can I call?

    Hi!

    Our team is glad to assist you.

    Please provide the email address under you set up the service for the new phone so we can take a closer look at it.

    If you are not going to use the old line anymore.

    As the account holder, you will need to process this cancellation on your end. You can do so online through your account or you can simply do so by calling 1(800) 663-1791. Provided below is an article that can also assist with your request.

    https://support.freedompop.com/app/answers/detail/a_id/2634/kw/cancel
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