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about that auto top-up service

yongzouyongzou Posts: 3FreedomPop Newbie
Hi,
I notice i got charged $20 by this, I totally don't know what happened..
Is it possible you can refund me this.

I just want to close my account as soon as possible.
My account info:
number: 9256600110
email: [email protected]


Thanks,
Yong

Best Answer

Answers

  • CarlosGCarlosG Posts: 1,303 admin
    yongzou said:

    Hi,
    I notice i got charged $20 by this, I totally don't know what happened..
    Is it possible you can refund me this.

    I just want to close my account as soon as possible.
    My account info:
    number: 9256600110
    email: [email protected]


    Thanks,
    Yong

    Hi,

    The $20 that appear in your account shows to have been made when the account was downgraded to the Free plan and is necessary in order to keep the account Active while the plan is Free. If this fee is removed the account will automatically become suspended. Should you device to cancel we will escalate your case to our support team for further review however there is no guarantee the refund will be made.
  • yongzouyongzou Posts: 3FreedomPop Newbie
    I've canceled my account. is it possible I can get that fee back.... basically, the last moment I notice there is such fee. next moment I cancel that account.
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