When attempting to cancel the FreedomPop account the system reply is: Failure Cancellation

laumenatorlaumenator Posts: 3FreedomPop Newbie
Phone number 513-452-6006, Account Samsung Galaxy S5, Black Plan Pro 500MB (4G/3G) Data Remaining 1.368 GB Minutes Remaining 200 Texts Remaining 500.

Currently my Account Samsung Galaxy S5, Black, is now a UNREAL mobile phone, new Phone number 513-259-4198. Therefore, in need to cancel the FreedomPop account associated to this phone - (FreedomPop phone number 513-452-6006)
1. When attempting to cancel the FreedomPop account the system reply is:
Failure

Cancellation Unsuccessful. Please try again later.

Email address is [email protected], home phone - 513-815-5799

Please help resolve.

Thank you

Comments

  • CarlosGCarlosG Posts: 2,272 admin

    Phone number 513-452-6006, Account Samsung Galaxy S5, Black Plan Pro 500MB (4G/3G) Data Remaining 1.368 GB Minutes Remaining 200 Texts Remaining 500.

    Currently my Account Samsung Galaxy S5, Black, is now a UNREAL mobile phone, new Phone number 513-259-4198. Therefore, in need to cancel the FreedomPop account associated to this phone - (FreedomPop phone number 513-452-6006)
    1. When attempting to cancel the FreedomPop account the system reply is:
    Failure

    Cancellation Unsuccessful. Please try again later.

    Email address is [email protected], home phone - 513-815-5799

    Please help resolve.

    Thank you

    Hello,

    Our team can assist you with this however we need your approval to cancel your account and get your device deactivated so you can use it with UNREAL. We also need a screenshot or image of the error message you get when you try to cancel it so we can attempt on our end.
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