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lost my sim card

bruce_shenbruce_shen Posts: 14FreedomPop Newbie
Hi,

I lost my sim card. I bought a new sim kit from Bestbuy.

Could you please transfer my phone number and services to the new sim card? Thank you.

Comments

  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin

    Hi,

    I lost my sim card. I bought a new sim kit from Bestbuy.

    Could you please transfer my phone number and services to the new sim card? Thank you.

    Good day Bruce. In this case, you will need to activate the newly purchased sim and assign a temporary number so we can transfer the one on the lost sim. However, we can only transfer the number without any services or plans on the old one.
  • bruce_shenbruce_shen Posts: 14FreedomPop Newbie
    Hi AlejandraG,

    Thanks for your reply. How do I contact you to proceed.

    Bruce
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin

    Hi AlejandraG,

    Thanks for your reply. How do I contact you to proceed.

    Bruce

    Activation from you end needs to take place from a PC at freedompop.com/activate
  • bruce_shenbruce_shen Posts: 14FreedomPop Newbie
    Good morning AlejandraG,

    I can the activation.

    I had LTE SIM Kit - 3-in-1 - Voice/Data Bundle and basic plan. After activate the new sim card on freedompop.com/activate, will the plan be transferred automatically?

    Bruce
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin

    Good morning AlejandraG,

    I can the activation.

    I had LTE SIM Kit - 3-in-1 - Voice/Data Bundle and basic plan. After activate the new sim card on freedompop.com/activate, will the plan be transferred automatically?

    Bruce

    We are not transferring the plan, as we made you aware, we are only transferring the old number on the new account.
    We can only swap the sim if it would be a regular prepaid sim from FP not preloaded from a retail store
  • bruce_shenbruce_shen Posts: 14FreedomPop Newbie
    Hi AlejandraG,

    Got it.

    So, if I swap the sim card from FP, I can keep both number and plan. Is that correct?

    https://www.freedompop.com/sim-card
    Is this where I get the sim card?

    Thanks,
    Bruce
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin

    Hi AlejandraG,

    Got it.

    So, if I swap the sim card from FP, I can keep both number and plan. Is that correct?

    https://www.freedompop.com/sim-card
    Is this where I get the sim card?

    Thanks,
    Bruce

    Which plan are you trying to get? the old one of the new one for the recently purchased sim?
  • bruce_shenbruce_shen Posts: 14FreedomPop Newbie

    Which plan are you trying to get? the old one of the new one for the recently purchased sim?

    Basic 200

  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin

    Which plan are you trying to get? the old one of the new one for the recently purchased sim?

    Basic 200



    Yes, but you need to purchase it under the free plan since the beginning when you place the order from freedompop.com
  • bruce_shenbruce_shen Posts: 14FreedomPop Newbie

    Yes, but you need to purchase it under the free plan since the beginning when you place the order from freedompop.com

    Great! Thanks.

    Just bought the sim card from freedompop under free plan. I'll keep you posted.
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin

    Yes, but you need to purchase it under the free plan since the beginning when you place the order from freedompop.com

    Great! Thanks.

    Just bought the sim card from freedompop under free plan. I'll keep you posted.

    Great! We will wait to hear back from you.
  • bruce_shenbruce_shen Posts: 14FreedomPop Newbie

    Yes, but you need to purchase it under the free plan since the beginning when you place the order from freedompop.com
    Great! Thanks.

    Just bought the sim card from freedompop under free plan. I'll keep you posted.

    Great! We will wait to hear back from you.

    Hi AlejandraG,

    I just got the new sim card from Freedompop today. Do I give you me sim card number so that you can transfer the old plan(Basic 200) to my new card? TIA.

    Yang
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin

    Yes, but you need to purchase it under the free plan since the beginning when you place the order from freedompop.com
    Great! Thanks.

    Just bought the sim card from freedompop under free plan. I'll keep you posted.
    Great! We will wait to hear back from you.

    Hi AlejandraG,

    I just got the new sim card from Freedompop today. Do I give you me sim card number so that you can transfer the old plan(Basic 200) to my new card? TIA.

    Yang

    Yes, please provide us the ICCID number on the back of the sim.
  • bruce_shenbruce_shen Posts: 14FreedomPop Newbie
    ICCID:89011704278203285947
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin

    ICCID:89011704278203285947

    Can you please confirm the phone number the lost sim was under?
  • bruce_shenbruce_shen Posts: 14FreedomPop Newbie

    (646) 586-9466
  • AlejandraGAlejandraG Posts: 5,813FreedomPop Newbie admin


    (646) 586-9466


    (646) 586-9466

    We were able to transfer the number ending in 9466 to the new account line for ICCID 89011704278203285947.

    Please follow these steps to ensure the system is set up correctly:

    -Download or update to the latest version of the FreedomPop Text and Messaging app, available a the Play Store or App Store

    Android Link: https://play.google.com/store/apps/details?id=com.freedompop.phone&hl=en

    -Set APN

    Tap on Settings
    Tap on Tethering & Networks
    Tap on Mobile Networks
    Make sure Mobile Data is checked
    Make sure Data Roaming is checked
    Tap on Access Point Names
    Tap the three dots in the top right corner, to open APN settings
    Tap the " New APN" button to add a custom APN
    Under the APN field, type in " fp.com.attz" .
    Under the name field, enter "FreedomPop". Leave the other sections blank.
    Go back to the previous menu, and you should see the new APN setting available.
    Select it.
    Reboot your phone

    -Enable Roaming
    Settings >> Cellular >> Data Roaming
    Enable 'Data Roaming'

    -Sync Account Data
    - Go to Menu on the app and scroll down until you find the option that reads "Sync Account". Log in with phone number ending in 9466 instead of email address.

    For iOS
    iOS link: https://itunes.apple.com/us/app/freedompop-free-voice-text/id835399970?mt=8



    -Set APN:
    Using ONLY the Safari browser, visit https://www.freedompop.com/iosapn on your phone.
    Select U.S. as your country.
    Select LTE SIM as your product.
    Allow the certificate file to be downloaded. You may get a cellular Settings warning. Go ahead and tap on Install in the top right corner.
    Tap Done once the Install is complete.

    Next, you need to download or update the FreedomPop application. This app is required for calling and texting. For the direct download go to:
    https://itunes.apple.com/us/app/freedompop-calling-texting/id835399970?mt=8

    -Sync Account Data
    Log out of the FP messaging app and log back in.
This discussion has been closed.