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Cancel/Refund my new phone number fee

avosu677avosu677 FreedomPop Newbie Posts: 9
Can you please cancel my new phone number fee as I dont need a new phone number.
Thanks
AV

Comments

  • MarcelaSMarcelaS Posts: 669 admin
    avosu677 said:

    Can you please cancel my new phone number fee as I dont need a new phone number.
    Thanks
    AV

    Hi!

    Our team is more than willing to assist you.

    Would you be so kind as to provide us with the last four digits of the phone number associated with your account so that we can take a closer look at it?
  • avosu677avosu677 FreedomPop Newbie Posts: 9
    Sure here are the last four digits of the new number 5849
  • MarcelaSMarcelaS Posts: 669 admin
    avosu677 said:

    Sure here are the last four digits of the new number 5849

    Hi!

    When you say cancel my new number is it to have your old number back or are you talking about the charge of $ 4.99?
  • avosu677avosu677 FreedomPop Newbie Posts: 9
    I am talking about the charge of $ 4.99. I dont need a new number. Can you please reverse or refund the charge of $ 4.99.
  • avosu677avosu677 FreedomPop Newbie Posts: 9
    I am talking about the charge of $ 4.99. I do not want the new number for which I was charged $4.99. Can you please help me with that.
  • MarcelaSMarcelaS Posts: 669 admin
    avosu677 said:

    I am talking about the charge of $ 4.99. I do not want the new number for which I was charged $4.99. Can you please help me with that.

    avosu677 said:

    I am talking about the charge of $ 4.99. I do not want the new number for which I was charged $4.99. Can you please help me with that.

    Hi!

    We need you to send us a screenshot. We did not fid any $ 4.99 charge on your account.
  • MarcelaSMarcelaS Posts: 669 admin
    MarcelaS said:

    avosu677 said:

    I am talking about the charge of $ 4.99. I do not want the new number for which I was charged $4.99. Can you please help me with that.

    avosu677 said:

    I am talking about the charge of $ 4.99. I do not want the new number for which I was charged $4.99. Can you please help me with that.

    Hi!

    We need you to send us a screenshot. We did not fid any $ 4.99 charge on your account.
    After escalating your case to our billing department, they found that you change to have another phone number a few minutes after you already had a number

    Below the details

    15412575849 Dec 19, 2018 12:14 AM IN_SERVICE
    15412575392 Dec 19, 2018 12:10 AM Dec 19, 2018 12:14 AM

    We are unable to create a refund.
  • avosu677avosu677 FreedomPop Newbie Posts: 9
    I did not ask for any new number can you please refund me the amount I do not need the new number
  • MarcelaSMarcelaS Posts: 669 admin
    avosu677 said:

    I did not ask for any new number can you please refund me the amount I do not need the new number

    Hi!

    After escalating this information to the appropriate team to investigate this case. They have confirmed the new phone number was requested 4 minutes after you already had a number. The request was made from your online account. A refund cannot be created.
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